NATTHAPAT SITHIYAVANICH
Westlake Village,CA
Summary
Skilled and dynamic Coffee Shop Manager over 5 years of management and customer service experience.
Skilled in problem solving,multitasking, and leading a team.
Developed strategies to increase customer satisfaction and sales,resulting in increase in sales and create profit in every years with excellent leadership and management abilities.
Adept in overseeing all coffee shop operations, and committed to serving as a positive and motivating team leader.
Experienced in managing and training employees, handling financial transactions , accounting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Prominent Wealth co.,ltd (Café Amazon)
04.2019 - Current
- Manage day-to-day operation of the café
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk, and other ingredients)
- Ensure all café areas are clean and tidy
- Hire and onboard new baristas
- Maintain updated records of daily, weekly, and monthly revenues and expenses
- Train employees in drinks preparation and proper use of coffee equipment
- Nature-friendly relationships with customers to increase loyalty and boost our reputation
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- To attend a training POS system and business management of Cafe amazon in Thailand every years to do business effectively according to international standard.
- Coordinate with Food & Beverage company in 3 platforms for instance Line man ,Grab and Shopee to raise the sell target .
- Increase the sell target by providing bakery , souvenir such as Capsule coffee machine , glass , key ring ,bag ,instant coffee and seasonal drink to achieve the higher revenue .
- Coordinate with the accounting company to do annual closing ,annual financial statement, tax , welfare of employee and pay roll .
- Check all equipment in the coffee shop is alway available such as espresso coffee machine , POS system , ingredients and etc.
Sous Chef
Sukorn Restaurant
06.2017 - 10.2019
- Supervise or coordinate activities of cook
- Check the condition of the equipment before start cooking
- Train and guide kitchen staff in food preparation, operation of equipment, food safety, sanitation based and How to store maintain cleanliness of kitchen equipment and check cleanliness in the kitchen
- Check the stock of all ingredients in the store and ordering the ingredients into the store.
Property Inspector
The Metropolis Samrong Interchange Condo
11.2018 - 04.2019
- Checking the room thoroughly before making an appointment with customers for inspection of the room
- Coordinate with the construction department about schedule of appointments to check customer’s room
- Follow up and check for defect correction before the appointment date for room inspection.
Education
Bachelor’s Degree of Logistic Management -
Bangkok University Thailand
Skills
- Staff management
- Decision-Making
- Adaptability
- Time Management
- Food and Beverage Safety
- Culinary techniques
- Kitchen management
- Leadership
- Multitasking
- Inventory supervision
- Payroll and scheduling
- Business Development
- Staff Management
- Schedule Preparation
Certification
- Attend a training and pass the test of Bureau of Food and Water Sanitation.
- Certificate of Thai food , Has passed occupational testing in cooking thai food with score of 70% from Bangkok service testing center on 05/30/23
- Receive National skill Assessment Certificate and has passed the National Skill Standard Test On Service Industry Sector, Thai cook Level1 authorized by Director General of the Department Of Skill Development, Ministry of Labour on 05/26/23
- Receive certificate of attendance and success fully achieved Thai Food Cooking Course 90 hours on 05/19/23
Personal Information
Personal Information
- Date of Birth : 28 August 1995
- Nationality : Thai
- Marital Status : Married
Timeline
Manager
Prominent Wealth co.,ltd (Café Amazon)
04.2019 - Current
Property Inspector
The Metropolis Samrong Interchange Condo
11.2018 - 04.2019
Sous Chef
Sukorn Restaurant
06.2017 - 10.2019
Bachelor’s Degree of Logistic Management -
Bangkok University Thailand
Similar Profiles
Owen LangeOwen Lange
Sales Consultant - Account Executive at Amazon Wealth AcademySales Consultant - Account Executive at Amazon Wealth Academy
Randilyn OrtegaRandilyn Ortega
Escrow Assistant at Prominent Escrow Services, Inc.Escrow Assistant at Prominent Escrow Services, Inc.
Kelly DunnKelly Dunn
Licensed Agent Services Administrator at Prominent Properties Sotheby'sLicensed Agent Services Administrator at Prominent Properties Sotheby's
Kalli KlemKalli Klem
Team Member at SweetgreenTeam Member at Sweetgreen
Chanelle SukiasyanChanelle Sukiasyan
Admission Coordinator at The Arts Treatment CenterAdmission Coordinator at The Arts Treatment Center