Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Naturally Tisdel

Phoenix,AZ

Summary

Dedicated customer service and sales territory manager with the motivation to maintain customer satisfaction and contribute to my company’s success and goals both long-term and short-term.

Overview

8
8
years of professional experience

Work History

LEARNING & DELIVERY CONSULTANT

GRAINGER
01.2022 - Current
  • Currently develop and optimize an organization’s staff development and training programs
  • Provide reports based on deliverable metrics and research while making recommendations for the best practices needed
  • Adopting and adapting to the industry’s best practices and new tools/technologies in the areas of master data, data integration, data management, data architecture, and database design in the context of developing and supporting appropriate technology solutions to support business objectives.

INTERIM TEAM LEAD

GRAINGER
05.2021 - 01.2022
  • Handled day-to-day responsibilities of a team supervisor which included running team meetings, facilitating and coaching to help further opportunities, and helping with practice QA and attendance policy opportunities
  • Additional duties included having bi-weekly developments with team members.

Customer service & Help phone

Grainger
11.2018 - 01.2022
  • Assisted team members to problem solve and find solutions in standard work, while handling escalations and coaching team members when opportunities arise
  • Eagerly assisted in management coverage when needed for extended weeks and/or months.

credit specialist

randstad (contracted with wells fargo)
12.2017 - 12.2018
  • Assisted customers with small business loans, lines of credit, and credit cards in a call center environment and occasionally in person
  • Additional roles included team lead for disclosure changes/edits.

sales Territory manager

kellogg
01.2016 - 08.2017
  • Developed business plans that cover sales, revenue, and expense controls
  • Tracked sales goals and reported results as necessary
  • Managed the sales process from plan to close and helped hire, train & motivate sellers & merchandisers as needed.

INTERIM LEADER TRAINING PROGRAM

GRAINGER
11.2021
  • Learned how to pull team reporting, submit feedback, and scrimmage different scenarios such as difficult conversations and coaching opportunities, and practiced scoring quality assurance (QA) calls.

Education

BACHELOR’S DEGREE IN BUSINESS MANAGEMENT -

university of phoenix
12.2017

Skills

  • Conflict resolution
  • Adaptable to any work environment and/or task
  • Task-oriented
  • Able to analyze and learn modalities
  • Critical thinker
  • Develop long-term relationships with both internal and external customers
  • Able to motivate peers and others around me to win as one team and accomplish a common goal
  • Planning and Execution
  • Stakeholder Relations

Projects

Teaching the trainer sessions (Lead) - Assisting peers with a better understanding of company processes, tips/tricks, and sharing internal knowledge to level up peers. Field support expert- Assisting in building and supporting a new training program for a specialized department in Panama City, Panama. Pilot program for NH (New Hires) handoff- Assisted and helped facilitate a smoother process for new hire handoffs when they are done with training and go to their official new teams. We’ve had nothing but positive feedback to follow.

Timeline

LEARNING & DELIVERY CONSULTANT

GRAINGER
01.2022 - Current

INTERIM LEADER TRAINING PROGRAM

GRAINGER
11.2021

INTERIM TEAM LEAD

GRAINGER
05.2021 - 01.2022

Customer service & Help phone

Grainger
11.2018 - 01.2022

credit specialist

randstad (contracted with wells fargo)
12.2017 - 12.2018

sales Territory manager

kellogg
01.2016 - 08.2017

BACHELOR’S DEGREE IN BUSINESS MANAGEMENT -

university of phoenix

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Naturally Tisdel