Nature Satchell
Duncanville,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully handling multiple tasks simultaneously. Committed to building and maintaining professional relationships that contribute to increased profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Host
Chili's
06.2022 - 01.2023
- Coordinated seating and organized reservations
- Greeted customers
- Accommodated and managed private parties
- Uphold a high standard of customer service
- Cleaned and prepared tables
Hostess/Cashier
Buffalo Wild Wings
06.2022 - 01.2023
- Provide warm welcome to incoming Guests while ensuring timely seating
- Make genuine connections and engage Guests to ensure a personalized dining experience
- Follow proper phone etiquette when answering the phones
- Bus tables and deliver food to Guests, as well as complete other daily tasks like maintaining a clean, orderly cashier area
- Respond to and resolve customer complaints and concerns
- Take payments and manage cash drawer
- Apply menu knowledge to make knowledgeable suggestions to the Guests
- Correctly enter all orders into the POS system, as well as bag and manage takeout orders
- Thank Guests as they leave, soliciting feedback about the quality of their service and dining experience
- Invite Guests to return to BWW in the future
Cashier/Sales Associate
7-Eleven
01.2022 - 05.2022
- Keeping a clean, safe environment for patrons
- Ringing customer purchases using electronic cash registers
- Giving correct change
- Cleaning
- Stocking
Costumer Service Representative
Extend Health One Exchange
12.2019 - 01.2021
- Maintain and update customer records as required to provide quality service
- Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them
- Use problem solving skills to identify root causes of service related inquires and provide feedback on how to resolve customer issues
- Communicate effectively with other departments and resolve service related inquiries within the service level agreements set by the company
- Communicate customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues, Ability to abide by policies and procedures
- Other duties as assigned
CSR - Customer Service Representative
Domino's
05.2019 - 11.2019
- Answer inbound phone calls
- Assisting customers with placing orders
- Taking payments over the phone, and entering payment information into the system
- Other duties as assigned
Hostess/Server
Trios Grill
03.2017 - 08.2018
- Greet and escort customers to their tables
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
- Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Education
GED -
El Centro College
Dallas, TXSkills
- Customer Service
- Cashiering
- Upselling
- Host/Hostess
- Cash Handling
- Serving Experience
- Bartending
- Restaurant Experience
- Food Service
- Kitchen Experience
- Food Preparation
- Busser
- Computer literacy
- Typing
- Microsoft Office
- Microsoft Word
- Communication Skills
- Problem Resolution
- Quality Service
- Leadership
- Level Agreements
- Sales
- Cooking
- Cleaning
- Computer skills
- Data entry
- Google Docs
- POS
- Food Safety
- Active Listening
- Call center experience
- Complaint Handling
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Host
Chili's
06.2022 - 01.2023
Hostess/Cashier
Buffalo Wild Wings
06.2022 - 01.2023
Cashier/Sales Associate
7-Eleven
01.2022 - 05.2022
Costumer Service Representative
Extend Health One Exchange
12.2019 - 01.2021
CSR - Customer Service Representative
Domino's
05.2019 - 11.2019
Hostess/Server
Trios Grill
03.2017 - 08.2018
GED -
El Centro College
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