NaTya Hatcher
Troy,AL
Summary
Hello, my name is Na’Tya Hatcher. I have 5+ years of work experience in technology with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions. Willing to relocate and authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promoted specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Dollar General Store
03.2024 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Closer
Cook-Out
01.2024 - 03.2024
- Cashier
- Greet & handle cash appropriately
- Properly prepare orders
- Clean lobby and front end
- Multitask & move efficiently
Front Desk Receptionist
Barclays Hotel
10.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Specialist
Sysnet Global Solutions
06.2020 - 07.2021
- Explained benefits, features and recommendations to maximize client retention.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Associate
CCR, Chime - Alight solutions
11.2017 - 02.2018
- Answering all concerns and questions while providing excellent customer service
- Responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer- focused telephone service.
Ticketing/Boarding Agent
Alaska Airlines
10.2016 - 02.2018
- Closing and opening on plane doors.
- Booking and rebooking customers, Boarding and deboarding the
- Focused on Techniques with lifting
- Baggage with updating passenger's information
Education
Some College (No Degree) -
Strayer University
GED -
Cobb County Adult Education
07.2015
Skills
- Customer service (9 years)
- Telephone
- Inventory
- Purchasing
- Computer Literacy
- Federal Aviation Regulations
Timeline
Sales Associate
Metro by T-Mobile
07.2024 - Current
Cashier
Dollar General Store
03.2024 - 05.2024
Closer
Cook-Out
01.2024 - 03.2024
Front Desk Receptionist
Barclays Hotel
10.2021 - 04.2022
Customer Service Specialist
Sysnet Global Solutions
06.2020 - 07.2021
Customer Service Associate
CCR, Chime - Alight solutions
11.2017 - 02.2018
Ticketing/Boarding Agent
Alaska Airlines
10.2016 - 02.2018
Some College (No Degree) -
Strayer University
GED -
Cobb County Adult Education
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