Na'Tya Hatcher
Dothan,AL
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator, and problem-solver. Also a hardworking Warehouse Associate with excellent materials handling, storage management, and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
4
4
years of professional experience
Work History
Picker
Whaleys Peacan
Troy, AL
10.2024 - 11.2024
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
Sales Associate
Metro by T-Mobile
Troy, AL
01.2024 - 11.2024
- Ensured inventory levels by restocking shelves regularly.
- Provided responses to customer questions on product characteristics, costs, and stock levels.
- Developed trusting relationships with customers by making personal connections.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff to discuss progress towards goals and objectives.
Sales Associate-Cashier
Dollar General Store
Montgomery, AL
02.2024 - 05.2024
- Greeted customers to determine wants or needs.
- Handled returns, exchanges, and refunds according to company guidelines.
- Worked with fellow sales team members to achieve group targets.
- Performed housekeeping tasks to uphold cleanliness and order in sales zones.
- Unpacked new inventory and arranged shelves in a visually appealing manner to enhance product display.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Team Lead
Churchs Chicken
Troy, AL
01.2023 - 11.2023
- Maintained positive working relationship with fellow staff and management.
- Conducted evaluations routinely to offer strategic feedback and tailored guidance.
- Delegated tasks appropriately according to individual skill sets.
- Conducted inventory counts, identified discrepancies, and updated records for accuracy.
- Managed payment transactions efficiently through the cash register.
- Kept customer and food preparation areas clean and well-organized.
Call Center Representative
Chime Solutions
Morrow, GA
01.2021 - 08.2022
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Consulted with customers to resolve service and billing issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered additional products or services to enhance customer experience.
Ticketing Agent
Alaska Airlines
Atlanta, GA
06.2020 - 07.2022
- Ensured that airport security requirements were met prior to issuing tickets.
- Managed customer accounts by updating contact information and preferences.
- Issued tickets with correct information regarding flight times, destinations, and seat assignments.
- Maintained knowledge of current flight schedules for all airlines served by the company.
- Provided passengers with boarding passes and travel documents according to airline regulations.
- Informed passengers about flight delays or cancellations due to weather conditions or technical issues.
- Printed itineraries and tickets for passengers each day.
Education
GED -
Cobb Adult Education
Smyrna,GA08-2018
Some College (No Degree) -
Strayer University
Morrow, GASkills
- Truck loading
- Scanner operation
- Box labeling
- Palletizing
- Safety regulations compliance
- Safety protocols
- Data entry
- Light housekeeping
- Patient care and safety
- Patient-focused care
- Active listening
- Attention to detail
- Task prioritization
- Multitasking
- Computer skills
- Flexible and adaptable
Timeline
Picker
Whaleys Peacan
10.2024 - 11.2024
Sales Associate-Cashier
Dollar General Store
02.2024 - 05.2024
Sales Associate
Metro by T-Mobile
01.2024 - 11.2024
Team Lead
Churchs Chicken
01.2023 - 11.2023
Call Center Representative
Chime Solutions
01.2021 - 08.2022
Ticketing Agent
Alaska Airlines
06.2020 - 07.2022
GED -
Cobb Adult Education
Some College (No Degree) -
Strayer University
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