Na ‘Tyia Howard
Toledo,OH
Summary
Dedicated team leader, I have extensive experience in directing the activities of workgroups, developing effective strategies, providing comprehensive training, setting achievable goals, and obtaining valuable feedback from team members. My exceptional interpersonal and communication skills enable me to communicate goals and vision effectively, ensuring that all team members are aligned with the big picture focus. I bring a problem-solving mindset to every situation, and I am skilled at networking and building consensus to achieve shared objectives.
Experienced with classroom management and student engagement strategies. Utilizes effective communication to foster productive learning environment. Knowledge of curriculum development and instructional techniques tailored to diverse learning needs.
Overview
9
9
years of professional experience
Work History
Substitute Teacher, K-12
Toledo Public Schools
08.2022 - Current
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Organized extracurricular events such as field trips and guest speakers, enhancing real-world relevance of course material for students.
Team Leader
STELLANTIS, JEEP
11.2017 - Current
- Train new hires and all team staff on company specific, policies, procedures, and compliance guidelines
- Initiated process efficiency by 75% by identifying issues that decrease workflow
- Collaborated closely with business teams to streamline production release strategies
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Awarded “ISD Ship No Defect” Certificate for outstanding performance in quality assurance.
- Demonstrated exceptional leadership skills in managing a team and ensuring compliance with safety protocols and regulations.
Front Desk Receptionist
MidWest Dental
07.2017 - 10.2020
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
Telephone Sales Representative
Maritz Research
02.2016 - 01.2019
- Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
- Developed rapport with customers through active listening and personalized product recommendations.
- Maintained detailed records of customer interactions to ensure accurate order processing and follow-up communication.
- Delivered exceptional service with a professional demeanor, building long-lasting relationships with clients.
Education
Associates of Arts and - Science
Owens Community College
04-2025
Skills
- MS Excel, PowerPoint, Relational Databases, Data Input, and Project Management
- Daily Customer Insight Reports
- Voice, Email, and Chat Communications
- Multiple Phone Line Transferring
- Customer Service Support
- Leadership
- Excellent Communication
- Attention to Detail
- Safety Compliance
- Operational Management
- Positive Attitude
- Negotiations
- Improving team performance
- Client Management and Retention
Affiliations
Highly organized analytical professional with superior goal setting, decision – making , and problem solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. I keep pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach all while understanding and executing internal support. Result – oriented professional with over six years of experience in customer service.
Timeline
Substitute Teacher, K-12
Toledo Public Schools
08.2022 - Current
Team Leader
STELLANTIS, JEEP
11.2017 - Current
Front Desk Receptionist
MidWest Dental
07.2017 - 10.2020
Telephone Sales Representative
Maritz Research
02.2016 - 01.2019
Associates of Arts and - Science
Owens Community College
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