Nau Folau
Eagle Mountain,Utah
Summary
Positive and results-driven professional with a strong background in customer service and communication. Proven ability to manage inventory and nurture positive client relationships. Continuously learning and adapting to new challenges. Committed to delivering exceptional support and enhancing customer experiences.
Overview
17
17
years of professional experience
Work History
Equipment Rental Specialist
Sunbelt Rentals
Eagle Mountain
10.2022 - Current
- Supported customers with equipment rentals and dispatched technicians for service calls, ensuring timely and effective resolution of client needs.
- Managed rental agreements and ensured compliance with company policies.
- Assisted customers in selecting appropriate equipment for their projects.
- Coordinated equipment delivery and pick-up schedules for optimal service.
Package Handler
FedEx Ground
Vineyard
04.2022 - 10.2022
- Loaded, unloaded, and sorted packages of various sizes to ensure timely distribution
- Sorted packages accurately for efficient processing and distribution.
- Loaded freight into delivery trucks following safety protocols.
PSE Data Conversion Operator
United States Postal Services
Salt Lake City
03.2016 - 08.2016
- Processed data on mail pieces to ensure accurate automated sorting
- Operated data entry systems to convert postal information efficiently.
- Verified accuracy of data entries against original documents.
Patient Service Representative
Sutter Physician Services
Salt Lake City
11.2013 - 02.2016
- Handled inbound calls for multiple physician offices to schedule appointments and manage patient registration referrals.
- Scheduled patient appointments using practice management software.
Medical Records Retrieval Agent
Ampian Staffing
Salt Lake City
07.2013 - 11.2013
- Conducted outbound calls to medical facilities to secure patients' medical records for timely processing
Customer Chat Supports
Convergy’s Corp
Salt Lake City
06.2013 - 07.2013
- Delivered online chat support to customers of wireless carriers, resolving inquiries and enhancing customer satisfaction
Customer Support
ZAGG Inc.
Salt Lake City
11.2012 - 04.2013
- Handled inbound calls to provide customers with product information, warranty support, refund processing, installation guidance, and mail processing
Youth Counselor
Salt Lake Valley Detention
Salt Lake City
05.2011 - 10.2012
- Supervising and counseling delinquent youth
- Planning and developing treatment plans for problem areas in the youths behavior
- Developed personalized goals for individual youth to guide their progress
Communications Assistant
Sorensen Communication
Salt Lake City
11.2008 - 10.2012
- Facilitated communication for hearing impaired individuals through online call relay services
Education
Diploma -
Taylorsville High School
01.2007
Skills
- Inventory management
- Customer service
- Ability to work under pressure
- Adapts under pressure
- Adaptability
- Continuous learning and development
- Conflict resolution
- Ability to create a positive working environment
- Ongoing professional development
References
- Jose Ramirez, Previous Supervisor, (619) 200-1647
- Amanda Bond, Previous Supervisor, (801) 259-5280
- Heather Primacio, Previous Supervisor, (801) 634-2045
Timeline
Equipment Rental Specialist
Sunbelt Rentals
10.2022 - Current
Package Handler
FedEx Ground
04.2022 - 10.2022
PSE Data Conversion Operator
United States Postal Services
03.2016 - 08.2016
Patient Service Representative
Sutter Physician Services
11.2013 - 02.2016
Medical Records Retrieval Agent
Ampian Staffing
07.2013 - 11.2013
Customer Chat Supports
Convergy’s Corp
06.2013 - 07.2013
Customer Support
ZAGG Inc.
11.2012 - 04.2013
Youth Counselor
Salt Lake Valley Detention
05.2011 - 10.2012
Communications Assistant
Sorensen Communication
11.2008 - 10.2012
Diploma -
Taylorsville High School