Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naudia Bolden

Las Vegas

Summary

Experienced cashier and stocker dedicated to improving customer satisfaction by efficiently managing cash and inventory. Demonstrates exceptional time management and problem-solving abilities to ensure a seamless shopping experience and maintain a well-organized store environment. Excited to leverage customer service skills and continue growing within the retail industry.

Overview

4
4
years of professional experience

Work History

Security Patrol Supervisor

Ross Dress for Less
01.2024 - 06.2025
  • Supervised daily security operations, ensuring adherence to safety protocols and procedures.
  • Conducted regular patrols, identifying and addressing potential security risks effectively.
  • Trained new security personnel on operational standards and emergency response protocols.
  • Coordinated incident reporting and documentation for thorough follow-up investigations.

Call center

Acorp
01.2023 - 01.2024
  • Managed high-volume customer inquiries, resolving complex issues efficiently. Developed rapport with clients, enhancing satisfaction and loyalty.
  • Analyzed call patterns to optimize response strategies. Implemented data-driven solutions, reducing average call duration substantially.
  • Exceeded performance targets consistently. Recognized for quick problem-solving and ability to handle challenging customer interactions effectively.
  • Fostered team spirit, sharing best practices with colleagues. Contributed to improving overall department efficiency and customer service quality.

Costumer service

Link technology
01.2022 - 01.2024
  • Managed customer inquiries, resolved complex issues, and maintained high satisfaction rates. Implemented process improvements, reducing response times and enhancing efficiency.
  • Developed creative solutions for customer challenges, introducing new support methods. Collaborated on service enhancements, contributing to improved customer retention.
  • Provided empathetic assistance, ensuring positive experiences. Mentored new team members, fostering a culture of continuous learning and excellence in customer service.
  • Analyzed customer feedback, identifying trends to enhance service quality. Utilized data-driven insights to optimize support strategies and increase customer satisfaction levels.

Cashier/stocker

Dollar tree
01.2021 - 07.2021
  • Handled cash transactions efficiently, reducing checkout times and enhancing customer satisfaction.
  • Stocked shelves systematically, ensuring product availability and supporting store organization.
  • Resolved customer inquiries promptly, fostering a positive shopping experience and repeat business.
  • Efficiently managed cash transactions and maintained store inventory, ensuring smooth customer experiences and well-stocked shelves at Dollar Tree.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash, credit, and refunds accurately to ensure seamless transactions.
  • Welcomed customers and helped determine their needs.

Education

No Degree -

Beacon Academy of Nevada
Las Vegas, NV
05.2024

Skills

  • Inventory Management
  • Time Management
  • Customer Service
  • Problem Solving
  • Cash Handling
  • Sales Techniques
  • Patrol supervision

Timeline

Security Patrol Supervisor

Ross Dress for Less
01.2024 - 06.2025

Call center

Acorp
01.2023 - 01.2024

Costumer service

Link technology
01.2022 - 01.2024

Cashier/stocker

Dollar tree
01.2021 - 07.2021

No Degree -

Beacon Academy of Nevada

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