Naudia Flores

Taylor,TX

Summary

Driven professional with a strong background in customer service and financial services, at Greater Texas Federal Credit Union. Excelled in resolving customer discrepancies and enhancing satisfaction through exceptional service and empathy. Demonstrates a great work ethic, organizational skills, and attention to detail. Contributing to team goals and customer experience improvements.

Overview

years of professional experience

Work History

Teller /Member Service Representative

Greater Texas Federal Credit Union

Manor, TX

12.2023 - Current

Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Answered customer inquiries regarding bank products and services.
Followed up on requests from customers in a timely manner.
Maintained confidentiality of bank records and client information.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls regarding membership benefits and services.
Presented and explained services and products to meet member needs.
Collected deposits or payments and arranged for billing.
Greeted customers in a friendly and professional manner.
Participated in team meetings to discuss customer service strategies and goals.
Handled customer complaints in an efficient and courteous manner.

Waitress

Sirloin Stockade

Taylor, TX

11.2019 - 11.2023

Maintained accuracy while handling payments, giving change and printing receipts for customers.
Maintained a clean work station by restocking supplies, wiping down counters.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Greeted customers and provided menus.

Education

High School Diploma -

Taylor High School