Naudia Hanna
Summary
Dedicated, goal-oriented, and independent, with the ability to be a part of a team. With a total of 8 years of work experience in customer service and clerical work. Retail, call center, receptionist, and health care are some of the overall training and skill sets that have been obtained throughout the years, along with the knowledge of Word and Excel. Being highly organized, having the ability to pay close attention to details, being outgoing, and always looking for the opportunity to learn and grow.
Overview
9
9
years of professional experience
Work History
Server
Chilis
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Patient Care Technician
DaVita Dialysis
05.2023 - 12.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Optum VACCN Insurance Claims Processor
Blue Cross Blue Shield
05.2022 - 06.2023
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Ensured timely payments to policyholders by efficiently managing a high volume of claims.
- Enhanced departmental productivity by identifying areas for improvement and implementing new processes as needed.
Residential Assistant
Chrysalis Center
02.2023 - 04.2023
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
Fitness Leader
Mcleod Health and Fitness
02.2021 - 07.2021
- Instructed members on proper techniques for exercise and equipment.
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Offered accurate and up-to-date information and advice on fitness.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
Server
Buffalo Wild Wings
07.2020 - 01.2021
Unemployment Claims Specialist
Kelly-Services-Blue Cross Blue Shield
06.2020 - 07.2020
Cashier/Customer Service
Lowe’s
05.2019 - 11.2019
Customer Service Representative
Kohl’s
09.2017 - 05.2018
Customer Service Representative
Style Encore
05.2016 - 10.2016
Education
Associate Of Applied Science - Respiratory Therapy
Horry-Georgetown Technical College
Conway, SCSkills
- Scheduling
- Proficient in Microsoft Office
- Computer Skills
- Customer Service
- Call Center
- Patient Care
Leadership Experience
- Jr. Athletic Trainer, 2016-2018, I was responsible for the prevention and recovery of athletes. I worked alongside the head athletic trainer with the preparation of athletes before games and practices and also with treatment of the athletes after games and practices.
- Vice President, Sports Medicine Club, 2016-2018
Professional References
Upon Request
Certifications And Skills
- CPR Certification, 235414190593, 03/01/23, 03/2025
- Scheduling, 1
- Proficient in Microsoft Office
- Computer Skills, 3
- Customer Service, 4
- Call Center, 1
- EKG Certification, N3B9K4F8, 03/09/23, 03/09/23
Communication Skills
I obtain great communication skills at the workplace that defines my organizational goals and to help my coworkers collaborate. I am also a great listener; the most important communication skill for leaders is the ability to listen. Complimenting as well. People work for more than pay they want to be noticed and praised for their work, so I work hard. I do my best to delegate tasks clearly and provide positive communication and feedback at the workplace.
Timeline
Patient Care Technician
DaVita Dialysis
05.2023 - 12.2024
Residential Assistant
Chrysalis Center
02.2023 - 04.2023
Optum VACCN Insurance Claims Processor
Blue Cross Blue Shield
05.2022 - 06.2023
Server
Chilis
02.2022 - Current
Fitness Leader
Mcleod Health and Fitness
02.2021 - 07.2021
Server
Buffalo Wild Wings
07.2020 - 01.2021
Unemployment Claims Specialist
Kelly-Services-Blue Cross Blue Shield
06.2020 - 07.2020
Cashier/Customer Service
Lowe’s
05.2019 - 11.2019
Customer Service Representative
Kohl’s
09.2017 - 05.2018
Customer Service Representative
Style Encore
05.2016 - 10.2016
Associate Of Applied Science - Respiratory Therapy
Horry-Georgetown Technical College
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