Naudia Heath
Augusta,GA
Summary
Dental assistant with 3 years of experience collaborating with dental staff to provide exceptional patient care. Proficient in capturing dental x-rays, preparing dental impressions, and supporting dental hygienists and dentists. Skilled in maintaining clean and sterile environments for optimal safety and hygiene. Equipped with hands-on training in dental chair side assisting, and front office administrative duties. Quick learner who excels in fostering strong relationships with coworkers and patients.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Concentrix
08.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Account Expert
T-Mobile
10.2021 - 09.2022
- Assisted company administrators with accessing and viewing available reports.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.
- Developed strong relationships with clients, ensuring their needs were consistently met and exceeded.
Dental Assistant
Dental Care Alliance
12.2017 - 10.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations and procedures, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Active Duty Sailor
United States Navy, USN
02.2016 - 12.2017
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Implemented strict security measures, ensuring protection of sensitive information and assets at all times.
- Upheld Naval UCMJ dress and appearance regulations for professional appearance.
- Prepared and submitted personnel, ordnance and operational reports.
- Memorized USN policies and led training for company personnel.
- Contributed to overall morale of the crew by maintaining a positive attitude and demonstrating strong work ethic
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
Customer Service Representative
Sitel
05.2015 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Business Administration
Augusta Technical College
Augusta, GA12.2020
Skills
- Appointment Scheduling
- Equipment Sterilization
- Professionalism and Etiquette
- HIPAA Compliance Understanding
- Cross-Training Capabilities
- Infection control proficiency
- OSHA Regulations Knowledge
- Oral hygiene education
- Patient Education
Timeline
Technical Support Representative
Concentrix
08.2023 - Current
Account Expert
T-Mobile
10.2021 - 09.2022
Dental Assistant
Dental Care Alliance
12.2017 - 10.2021
Active Duty Sailor
United States Navy, USN
02.2016 - 12.2017
Customer Service Representative
Sitel
05.2015 - 02.2016
Associate of Science - Business Administration
Augusta Technical College
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