Summary
Overview
Work History
Education
Skills
Timeline
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Naudia Heath

Augusta,GA

Summary

Dental assistant with 3 years of experience collaborating with dental staff to provide exceptional patient care. Proficient in capturing dental x-rays, preparing dental impressions, and supporting dental hygienists and dentists. Skilled in maintaining clean and sterile environments for optimal safety and hygiene. Equipped with hands-on training in dental chair side assisting, and front office administrative duties. Quick learner who excels in fostering strong relationships with coworkers and patients.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

Concentrix
08.2023 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
  • Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Account Expert

T-Mobile
10.2021 - 09.2022
  • Assisted company administrators with accessing and viewing available reports.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Proved track record of managing, selling and developing relationships with strategic merchants.
  • Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.
  • Developed strong relationships with clients, ensuring their needs were consistently met and exceeded.

Dental Assistant

Dental Care Alliance
12.2017 - 10.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations and procedures, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Active Duty Sailor

United States Navy, USN
02.2016 - 12.2017
  • Enhanced unit readiness by conducting thorough training sessions and evaluations.
  • Implemented strict security measures, ensuring protection of sensitive information and assets at all times.
  • Upheld Naval UCMJ dress and appearance regulations for professional appearance.
  • Prepared and submitted personnel, ordnance and operational reports.
  • Memorized USN policies and led training for company personnel.
  • Contributed to overall morale of the crew by maintaining a positive attitude and demonstrating strong work ethic
  • Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.

Customer Service Representative

Sitel
05.2015 - 02.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate of Science - Business Administration

Augusta Technical College
Augusta, GA
12.2020

Skills

  • Appointment Scheduling
  • Equipment Sterilization
  • Professionalism and Etiquette
  • HIPAA Compliance Understanding
  • Cross-Training Capabilities
  • Infection control proficiency
  • OSHA Regulations Knowledge
  • Oral hygiene education
  • Patient Education

Timeline

Technical Support Representative

Concentrix
08.2023 - Current

Account Expert

T-Mobile
10.2021 - 09.2022

Dental Assistant

Dental Care Alliance
12.2017 - 10.2021

Active Duty Sailor

United States Navy, USN
02.2016 - 12.2017

Customer Service Representative

Sitel
05.2015 - 02.2016

Associate of Science - Business Administration

Augusta Technical College

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Naudia Heath