Naudia Kendrix
Royse City,Texas
Summary
Dynamic Client Relation Specialist with a proven track record at Walmart, excelling in effective communication and problem-solving. Adept at leveraging emotional intelligence to enhance client satisfaction and drive innovative solutions. Recognized for transforming customer feedback into actionable insights, fostering a culture of continuous improvement and operational excellence.
Overview
8
8
years of professional experience
Work History
Care Assistant
Superior Helpers
Rockwall, TX
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Client Relation Specialist
Walmart
01.2022 - 04.2024
- Collaborate cross-functionally with internal teams to innovative strategies and proposals.
- Employ a protective approach to understanding client objectives and requirements, aligning our services.
- Utilize strong problem-solving skills and resourcefulness to navigate complex situations
Customer Service Representative
Chewy
07.2019 - 01.2022
- Address inquiries, resolve complaints, and provide solutions to ensure customer satisfaction.
- Diagnose and troubleshoot technical issues with products or services remotely, guiding customers through step-by-step solutions.
- Escalate complex technical issues to appropriate internal teams for further investigation and resolution.
Front Desk Receptionist
YMCA
06.2017 - 07.2019
- Provide constructive feedback and insights to management on process improvements, customer trends, and potential areas for optimization, contributing to a culture of continuous improvement and excellence.
- Utilize conflict resolution techniques to turn negative experiences into positive outcomes.
- Document all customer interactions accurately and thoroughly in the CRM systems, ensuring data integrity and accessibility for future reference and analysis.
Education
Certificate - Phlebotomy
CE&Global
Garland, TX10-2025
High School Diploma -
Royse City High School
Royse City05-2018
Skills
- Effective communication
- Interpersonal relations
- Typing proficiency
- Stress resilience
- Active listening
- Problem solving
- Multi-tasking
- Emotional intelligence
- Customer feedback analysis
- Time management
- Client service
- Task management tools
- Leadership skills
- Call center management
- Quality assurance
Timeline
Care Assistant
Superior Helpers
04.2024 - Current
Client Relation Specialist
Walmart
01.2022 - 04.2024
Customer Service Representative
Chewy
07.2019 - 01.2022
Front Desk Receptionist
YMCA
06.2017 - 07.2019
Certificate - Phlebotomy
CE&Global
High School Diploma -
Royse City High School