Naudia McBroom
Charleston,IL
Summary
Data-driven professional with excellent biology knowledge, business administration skills, and technical background. Focused on advancing scientific knowledge and improving technical applications with in-depth research. Investigates, classifies and studies different species for laboratory and field research.
Overview
6
6
years of professional experience
Work History
Buyer
International Control Services Inc.
09.2024 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
Customer Service Representative
Conxxus
05.2024 - 09.2024
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Handled escalated callers to reach positive outcomes
- De-escalated customer complaints using specialized communication techniques
- Built strong knowledge of product line to assist customers in selecting products
- Resolved product and service issues promptly
Library Assistant
Eastern Illinois University Booth Library
05.2023 - 05.2024
- Provided personable and courteous service to library users
- Managed library materials and patron registrations at library circulation desk
- Assisted patrons by directing them to their desired area
- Opened and closed library entrances to operating hours
- Helped facilitate special library engagements and community outreach initiatives
Teaching Assistant
Charleston Community Early Learning Center
07.2020 - 07.2023
- Followed licensing guidelines and company standards to drive quality child care
- Cultivated safe and nurturing environment to foster social and academic growth in children
- Engaged children with hands-on learning to assist lead teacher
- Supervised, disciplined, and rendered general care to support child development
- Created activities to engage and interest children of various ages
- Led songs and games, arts and crafts and challenged children to work hard to succeed
Lab Assistant
Eastern Illinois University - Fisheries Department
08.2021 - 05.2022
- Dissected collected specimens to analyze population health
- Monitored and analyzed fishery populations and ecosystems
- Identified and researched different species of fish and aquatic life from samples collected
Office Assistant
Eastern Illinois University - Nursing Department
08.2019 - 05.2020
- Provided exceptional service, welcoming guests, managing mail and working with management to address challenges
- Input data and information into databases for tracking purposes
- Operated photocopiers, scanners, voicemail systems and facsimile machines
- Maintained organized internal filing systems for digital and hardcopy documentation
- Created flyers, brochures, and PowerPoint presentations for meetings and events
- Answered telephone calls, took messages and distributed messages to appropriate personnel
Laundry and Dry Cleaning Assistant
Plaza Cleaning Center
09.2018 - 05.2019
- Tracked incoming and outgoing items to prevent losses
Education
BACHELOR OF SCIENCE - BIOLOGY - PREVETERINARIAN STUDIES, chemistry, environmental impact and sustainability, business administration
Eastern Illinois University
Charleston, IL05.2024
HIGH SCHOOL DIPLOMA -
Illinois Valley Central
Chillicothe, IL05.2019
Skills
- Materials management
- Community outreach
- Catalog update
- Records correction
- Display creation
- Patron registration
- Patron support
- Networking
- Customer relations
- Problem-solving
- Teamwork
- Multi-tasking strength
- Customer service
- Pricing analysis
- Negotiation
- Inventory oversight
- Cost analysis
Timeline
Buyer
International Control Services Inc.
09.2024 - Current
Customer Service Representative
Conxxus
05.2024 - 09.2024
Library Assistant
Eastern Illinois University Booth Library
05.2023 - 05.2024
Lab Assistant
Eastern Illinois University - Fisheries Department
08.2021 - 05.2022
Teaching Assistant
Charleston Community Early Learning Center
07.2020 - 07.2023
Office Assistant
Eastern Illinois University - Nursing Department
08.2019 - 05.2020
Laundry and Dry Cleaning Assistant
Plaza Cleaning Center
09.2018 - 05.2019
HIGH SCHOOL DIPLOMA -
Illinois Valley Central
BACHELOR OF SCIENCE - BIOLOGY - PREVETERINARIAN STUDIES, chemistry, environmental impact and sustainability, business administration
Eastern Illinois University
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