Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NAUDIA M. DORSEY

Washington,DC

Summary

Obtain a permanent position that will utilize my management, human resources, communication, computer, and clerical skills, and gain knowledge in a public service environment. Seeking to expand and further develop my abilities in a challenging and rewarding position.


Recent graduate with foundational knowledge in Criminal Justice and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Shop Steward

United States Postal Office
12.2024 - Current
  • Evaluated employee performance regularly), providing constructive feedback and identifying areas for growth or improvement.
  • Developed a thorough understanding of company products) in order to effectively address customer inquiries or concerns when necessary.
  • Maintained accurate records of staff attendance, performance evaluations, and disciplinary actions as needed to uphold company policies consistently.
  • Played an instrumental role in the resolution of labor disputes), mediating conversations between management and staff to achieve mutually beneficial outcomes.
  • Resolved conflicts between employees professionally, fostering a positive working environment for all team members.
  • Oversaw safe and efficient operations within the shop, adhering to established safety protocols and guidelines.
  • Regularly communicated with upper management regarding staff concerns and suggestions, advocating for employee needs and interests.
  • Ensured compliance with labor laws), keeping up-to-date on changes in legislation that could impact both employer and employee rights.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.

Letter Carrier

United States Post Office
12.2021 - Current
  • Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
  • Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
  • Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
  • Strengthened community ties through consistent, friendly interactions with customers along assigned routes, fostering trust and positive relationships between the postal service and its patrons.
  • Handled sensitive materials such as certified mail, registered packages, and express deliveries with utmost care and attention to detail.
  • Increased productivity by streamlining processes for loading vehicles with sorted mail at the beginning of each shift.
  • Sorted and cased 500+ pieces of mail each day with high accuracy.

Patient Sitter /Transporter/Dispatcher

Inova Fair Oaks Hospital
01.2013 - 01.2016
  • Sit with patients who are confused, attentive, or in need of total care services
  • Attend in helping them to the rest room cleaning patients and changing them if needed
  • Taking vital signs from patients, emptying catheters and taking urine measurements
  • Transport patients to different radiology testing via, wheelchair, stretcher or bed
  • Dispatching transporters to patients rooms for different testing
  • Setting times and scheduling appointments for radiology testing

Cashier/Guest Service/Cash Office

Target Corporation
01.2005 - 01.2013
  • Manage staff of 30 in front line division of store
  • Counting cash and preparing the Departmental / Sub-Cashier Cash Collections Deposit form or the bank deposit form
  • Responsible for approximately $100,000 nightly
  • Customer Service Rep
  • Cashier
  • Zoned throughout the store, ensuring availability of hot ticket items remained in full supply
  • Ensured the appearance of the store met code
  • Accepts cash payments, endorses checks and issues a receipt

CUSTOMER SERVICE LEAD

Montgomery County, MD Department of Transportation
05.2009 - 08.2010
  • Serve as customer service lead and oversee a staff of 40
  • Triage general human resources issues
  • Data entry clerk, answer phones, filed
  • Processed residential permits, garage parking permits
  • Managing issuance of vehicle boots
  • Operated cash keys for meter parking
  • Uses word processing software to produce forms, reports, and general correspondence
  • Transmits and receives documents and messages electronically
  • Is responsible for correct spelling, grammar, capitalization, and punctuation, and for applying routing and clearance procedures
  • Receives requests for transportation actions and assures packets are complete and accurate
  • Ensures that actions cite appropriate authorities, and that all data and coding are correct
  • Routes requests and coordinates processing to ensure requests are acted upon in a timely manner

HUMAN RESOURCE ASSISTANT

Target Corporation
01.2005 - 01.2009
  • Provide support to the HR Specialists through the use of HR information systems in the delivery of HR services
  • Responsible for the on-boarding of all newly hired employees
  • Responsible for records management for HR operations
  • Manage schedules, timesheets for 40 people
  • Knowledge of the rules and regulations concerning employee benefits sufficient to provide advice and guidance to employees regarding employee benefit problems and issues
  • Operate switchboards
  • Triage General human resource issues
  • Provide human resource related clerical support using various automated tools
  • Initiate and monitor background investigations for new and current employees
  • Process routine personnel and payroll actions, adhering to OPM guidelines
  • Respond to human resource related inquiries, in-process new employees, share information, and resolve problems
  • Track work, prepare correspondence, mail materials, file, monitor deadlines, scan documents, review forms for accuracy and process employee benefit forms
  • Provides advice and assistance to employees and managers in federal benefits areas, including health and life insurance, flexible benefits, leave, and retirement
  • Manages human resources process for separating employees including: preparing separation paperwork, obtaining resignation letter as applicable and conducting exit meeting with employee to review benefits
  • Assists Human Resources Manager in the staffing process including: drafting and placing vacancy announcements internally and in relevant publications, screening applications, and conducting interviews
  • Assists in the new employee process, including: drafting offer letter, preparing appointment paperwork, obtaining background check release, preparing and sending new employee information, creating court ID, drafting employee bio, and conducting new employee orientation

Education

Bachelor of Arts - Criminal Justice

University of District of Columbia
Washington, DC
05-2020

High School Diploma -

Thurgood Marshall High School
Washington, DC
06-2006

Skills

  • Retail experience
  • Organizational skills
  • PC and Mac suites
  • Microsoft Office Suite
  • Excel
  • Word
  • PowerPoint
  • Typing 45 wpm
  • HR regulations
  • Principles
  • Policies
  • Procedures
  • Information technology applications
  • Customer service
  • Health and safety
  • Policy enforcement
  • Teamwork
  • Time management
  • Multitasking skills
  • Attention to detail

Certification

CPR & CPI CERTIFIED

Timeline

Shop Steward

United States Postal Office
12.2024 - Current

Letter Carrier

United States Post Office
12.2021 - Current

Patient Sitter /Transporter/Dispatcher

Inova Fair Oaks Hospital
01.2013 - 01.2016

CUSTOMER SERVICE LEAD

Montgomery County, MD Department of Transportation
05.2009 - 08.2010

Cashier/Guest Service/Cash Office

Target Corporation
01.2005 - 01.2013

HUMAN RESOURCE ASSISTANT

Target Corporation
01.2005 - 01.2009

Bachelor of Arts - Criminal Justice

University of District of Columbia

High School Diploma -

Thurgood Marshall High School

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NAUDIA M. DORSEY