Maquesha Dorsey
Monroe,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. As willingness to take on added responsibilities to meet team goals. Thriving to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Delivery Driver
DoorDash, ASAP, Uber Eats, Spark, Roadie
2021.07 - Current
- Drive residential and commercial routes in various cities
- Maintain ongoing communication while completing on-time deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Medical Transportation Driver
Amazing Transport, LLC
2022.10 - 2023.01
- Adhere to company policies and protocol.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
Parent Support Specialist
Behavioral Services of Louisiana
2022.08 - 2022.10
- Provide in-home/virtual community-based support and coaching to parents of children and adolescents with severe emotional or behavioral disorders
- Plan services with parent to coach and train based on the needs of the child using evidenced based parenting models
- Documenting services provision manually and through computer data entry
- Consultation and collaboration with other clinical staff to address meeting service needs of client.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Patient Care Associate/Housekeeper
Crothall Healthcare Inc.
2020.02 - 2021.06
- Use small rolling cart to ensure patient area is cleaned and address any issues the patient may have
- Notify Nurses/Aides of specific needs of patient that they are only qualified to address.
- Maintained clean, safe, and well-organized patient environment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maximized preventive care utilization to reduce hospital burden and help eliminate readmissions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Consumer Loan Document Specialist
JP Morgan Chase- Monroe, LA (Contract)
2019.02 - 2019.04
- Quality check (audit) all documents requested, required, and given by upper management.
- Evaluated loan applications to confirm financial status and credit worthiness.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Educated customers on terms and conditions of loans to provide clear understanding.
- Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.
Loan Document Specialist
JP Morgan Chase- Monroe, LA (Contract)
2017.09 - 2018.08
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
Tax Preparer
Faster Tax Service
2016.12 - 2017.02
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained compliance by adhering to current tax laws and regulations.
Operations Associate
Chaseworks, Monroe, LA (Contract)
2013.01 - 2013.08
- Contacted settlement and/or closing Agents to obtain missing documentation when needed
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Combined imaged packages for mortgage insurance companies
- Assisted in reviewing packages for investors to audit.
Quality Control Analyst
JPMorgan Chase & Co., Monroe, LA
2008.10 - 2012.01
- Completed Quality Control reviews of various areas within Records and Imaging/Intake to ensure compliance with Chase policy and Investor guidelines
- Recommended and served on a variety of projects where urgent matters needed immediate action or by a certain deadline demonstrating expertise as well as meeting or exceeding the goal
- Researched and resolved customer or banking partners' inquiries based on overall knowledge of department operations and procedures
- Ordered office supplies for three work shifts staying within budget standards
- Trained team members on new functions in a group setting and one-on-one basis increasing productivity and confidence.
Education
Skills
- Highly Motivated Self-Starter
- Microsoft Word, Excel
- Marketing
- Project Management
- Data Entry
- Great Communication Skills
- Computer Navigation Skills
- Organized & Detailed
- Knowledge of Bank Related Software Packages
- Observant & Understanding
- Typing: 62 wpm
- Dispatch Communication
- Order Verification
- GPS Navigation
Timeline
Medical Transportation Driver
Amazing Transport, LLC
2022.10 - 2023.01
Parent Support Specialist
Behavioral Services of Louisiana
2022.08 - 2022.10
Delivery Driver
DoorDash, ASAP, Uber Eats, Spark, Roadie
2021.07 - Current
Patient Care Associate/Housekeeper
Crothall Healthcare Inc.
2020.02 - 2021.06
Consumer Loan Document Specialist
JP Morgan Chase- Monroe, LA (Contract)
2019.02 - 2019.04
Loan Document Specialist
JP Morgan Chase- Monroe, LA (Contract)
2017.09 - 2018.08
Tax Preparer
Faster Tax Service
2016.12 - 2017.02
Operations Associate
Chaseworks, Monroe, LA (Contract)
2013.01 - 2013.08
Quality Control Analyst
JPMorgan Chase & Co., Monroe, LA
2008.10 - 2012.01
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