NAUDIA PATTERSON
Macon
Summary
Experienced customer service professional with a talent for assisting clients and enhancing their overall experience. Recognized for reliability, adaptability, and a collaborative approach to achieving team objectives. Skilled in navigating diverse customer service platforms while maintaining a positive attitude, even in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Retail Volunteer
Childrens Place Inc.
Macon
03.2025 - 05.2025
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated a cash register to accurately process sales transactions.
- Handled returns and exchanges according to established policies.
- Answered phone calls promptly with a professional demeanor.
- Helped other team members as needed during peak business times.
- Stocked shelves and maintained product displays.
Crew Member/Shift Leader
Dunkin' Donuts Franchising
Macon
11.2022 - 06.2024
- Provided exceptional customer service, and maintained a positive attitude throughout the shift.
- Cleaned and maintained equipment used in the preparation of drinks.
- Maintained knowledge of current drink recipes and ingredients.
- Monitored stock levels of beverages, and restocked when needed.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host
Outback Steakhouse
Macon
01.2020 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Westside High School
Macon, GA05.2018
Some College (No Degree) - Cosmetology
Central Georgia Technical College
Macon, GASkills
- American Sign Language
- Teamwork
- Customer service focus
- Food service
- Positive attitude
- Problem-solving
- Cash handling
- Sales and promotions
- POS system operation
- Patient care
- Meal preparation
Timeline
Retail Volunteer
Childrens Place Inc.
03.2025 - 05.2025
Crew Member/Shift Leader
Dunkin' Donuts Franchising
11.2022 - 06.2024
Host
Outback Steakhouse
01.2020 - 11.2023
High School Diploma -
Westside High School
Some College (No Degree) - Cosmetology
Central Georgia Technical College