NAUDIA SALVODON
Brooklyn,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
RC Worldwide Solutions
Queens, NY
01.2011 - 08.2022
- Resolved customer complaints and prioritized customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Completed special projects by using effective decision-making, critical thinking, and time management skills.
- Monitored customer service operations to assess agent performance and provide feedback.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Conferred over 10 calls at day with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Preschool Teacher
The Learning Experience
Brooklyn, NY
01.2007 - 01.2009
- Shared in development and implementation of curriculum that ignites curiosity, inspires creativity, and promotes character for preschool children ages six weeks through five years old
- Assist with enrichment projects, both in community and in classroom that is developmentally appropriate such as field trips, class projects, and fundraisers, etc
- Organized materials, and furniture that supports active learning and playtime
- While maintaining safe, clean child-friendly environment.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Taught and supervised over 30 children through entire school day
Business Development Administrator/Business Development
Mercedes Benz Inc
Brooklyn, NY
01.2003 - 01.2006
- Created analysis reports from customer feedback as well as project reports for senior management
- Established daily, weekly, and monthly goals and incentive programs
- Developed, deployed and maintained e-Commerce database
- Responsible for all sales & service marketing campaigns
- Responsible for over 10 resolutions at day, follow-up, and tracking of customer complaints
- Provided ongoing systems training to new and existing staff
Credit & Collections Administrator/Corporate Finance
Veeco Instruments Inc
Woodbury, NY
01.2000 - 01.2002
- Imported all account agings into Dun & Bradstreet database to monitor receivables, and prepare $50K financial reports for CEO's weekly staff meeting
- Analyzed and established credit lines for new and existing customers
- Processed payments received from customers in excess of $100k
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews
Education
MEd - Special education
St. John's University
New York05.2002
Skills
- Handling Escalations
- Technical Proficiency
- Verbal and Written Communication
- Managing Operations and Efficiency
- Client Relations and Retention
- Contact Management Systems
- Customer Experience Management
- Electronic Contracting
- Leadership
- Team building, financial management, marketing, and advertising
- Ease with Computers and Technology
- Confidentiality and Data Protection
- School improvement planning, staff development, contract negotiations
- Products (Excel, Outlook, and Word)ADP, Dun & Bradstreet
Timeline
Customer Service Manager
RC Worldwide Solutions
01.2011 - 08.2022
Preschool Teacher
The Learning Experience
01.2007 - 01.2009
Business Development Administrator/Business Development
Mercedes Benz Inc
01.2003 - 01.2006
Credit & Collections Administrator/Corporate Finance
Veeco Instruments Inc
01.2000 - 01.2002
MEd - Special education
St. John's University
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