Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naudia Torrence

Sandy Springs,USA

Summary

Public safety professional with proven track record in managing safety operations and emergency response. Known for strong focus on team collaboration and achieving operational goals. Reliable and adaptable, with expertise in conflict resolution and crisis management.

Overview

11
11
years of professional experience

Work History

Lieutenant

Emory Healthcare
12.2018 - Current
  • Facilitate the On the Job Training (OJT) for all new hires. After each new hire has completed training on each post, the supervisor must brief each officer to ensure that they have an understanding of what is expected for that post.
  • Ensure that all officers are competent in performing all tasks described in the posted orders of each assigned post, and that all officers adhere to Security Services Standard Of Conduct.
  • Ensure that all disciplinary information is placed on an Emory Healthcare Correction Action Form to be placed in the personnel file.
  • Ensure that each officer successfully completes their 45 and 90 day retention exams.
  • Ensure that all Emory Healthcare policies and procedures are followed.
  • Be responsible for all activities during their shift.
  • Ensure that all officers are present and on time for their respective shifts.
  • Make every effort to fill a post and in the event of a vacancy may be required to fill a critical post until a replacement can be located.
  • Be responsible for contacting the Security Manager in a timely manner to arrange for replacements.
  • Be required to make complete rounds and review each officer on each post at least four times during a shift.

Dispatcher

Ameripro EMS
06.2021 - 10.2023
  • Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
  • Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
  • Using telephones, two-way radios or text messages to contact employees or emergency personnel
  • Speaking with supervisors or customers to resolve problems, requests for services or equipment
  • Preparing daily work such as schedules
  • Preparing work orders for crew or receiving work orders from work crews
  • Being in charge of communications within company assigned territories
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Security Supervisor /ED Specialist

Blackstone Consulting Inc
07.2016 - 11.2020
  • Patrolled hospital campus, both on foot and in vehicle paying particular attention to security and safety issues.
  • Handled disruptive individuals and volatile situations.
  • Ensured safety and security of the campus and occupants.
  • Responded to security calls to assist with threatening individuals and situations
  • Responded to crimes in progress, initiating actions such as aid to victims and interrogation of suspects
  • Monitors radio transmissions and responds to assigned calls and emergency calls for service.
  • Perform incident documentation and initial incident investigation.
  • Responsible for actively monitoring all at risk patients and deescalating difficult situations.
  • Respond appropriately to aggressive behavior and apply physical restraints.
  • Perform documentation in the medical record.

Security Officer

G4S
05.2014 - 06.2017
  • Watches for irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel as required.
  • Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious person and/or notifies police as appropriate; may confront and detain violators, as required, until police arrive.
  • Patrols assigned area on foot or in motor vehicle, as assigned, to ensure personal, building, and equipment security
  • Examines doors, windows, and gates to ensure security; uses client keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities.
  • Provides escorts as necessary
  • Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.
  • May provide specialized security in complex operational areas, requiring specific knowledge of the operating environment.
  • Performs periodic checks of emergency call boxes and/or street lights to ensure proper functioning; reports all malfunctioning as required

Armored Service Technician/Security

Loomis
12.2015 - 08.2016
  • Driving automatic and/or standard shift vehicles from 8,000 to 36,000 pounds a minimum of 4 hours per day, 5 days per week, in accordance with a designated route, making stops at a minimum of 30 customer locations.
  • Servicing ATM machines on a set schedule, including re-supplying replenishing, retrieving deposits, and monetarily balancing the machine.
  • Picking up/delivering customer change orders/deposits carrying a minimum of 50 pounds by hand or up to several hundred pounds by cart, a minimum of 30 stops per day for a minimum of 4-5 hours, 5 days per week.

Education

High school diploma -

Redan High School
Stone Mountain, GA
05.2010

Skills

  • Emergency scene control response procedures
  • Time & attendance systems
  • Access control systems
  • CCTV surveillance
  • Shift management
  • Security alarm response
  • Crowd control
  • Patrol officer experience
  • Two-way radio communication
  • Natural disaster response
  • Active shooter response
  • Managing physical security teams - Largest physical security team managed (6-10 team members)
  • CPR
  • Alarm systems
  • Suspicious activity investigations
  • Microsoft Excel
  • Computer skills
  • Supervising experience
  • Avade Trained/ Certified (3 years)
  • Body cameras
  • Hospital Security Experience

Timeline

Dispatcher

Ameripro EMS
06.2021 - 10.2023

Lieutenant

Emory Healthcare
12.2018 - Current

Security Supervisor /ED Specialist

Blackstone Consulting Inc
07.2016 - 11.2020

Armored Service Technician/Security

Loomis
12.2015 - 08.2016

Security Officer

G4S
05.2014 - 06.2017

High school diploma -

Redan High School

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