Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naughely Perez Robles

Vega Baja,Puerto Rico

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Care Representative

Alight Solutions
06.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Conducted follow-up calls to ensure complete resolution of customer concerns.
  • Educated customers about payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Assistant Manager

HCOA Fitness
09.2017 - 06.2020
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate

Alejandro's Health Food
08.2016 - 08.2017
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

High School Diploma -

Josefa Del Rio Guerrero
Morovis
05.2015

Skills

  • Payment Processing
  • Data Entry
  • Customer Service
  • Adaptability
  • Effective Communication
  • Written Communication
  • Active Listening
  • Telephone Etiquette
  • Positive Attitude
  • De-Escalation Techniques
  • Policies and Procedures Adherence
  • Issue and Complaint Resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Care Representative

Alight Solutions
06.2020 - Current

Assistant Manager

HCOA Fitness
09.2017 - 06.2020

Sales Associate

Alejandro's Health Food
08.2016 - 08.2017

High School Diploma -

Josefa Del Rio Guerrero

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Naughely Perez Robles