NAUGIE PRATT
Suitland,Maryland
Summary
Experienced professional with a diverse skill set in quality assurance, finance, project management, interpersonal skills, recruiting, training, and motivation. Well-versed in operations management, performance evaluation, work schedule management, research and analysis, and customer service. Knowledgeable in human resources including employee benefits and manpower requirements. Demonstrated ability to motivate potential recruits. Detail-oriented team player with strong organizational skills. Excels at handling multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
District Market Manager
Leaf Filter
04.2024 - Current
- Increased market share by identifying and capitalizing on emerging market trends.
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
Center Manager
European Wax Center
01.2023 - 04.2024
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
Account Executive
Dish Network Corp
01.2019 - 08.2022
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Sales Store Manager
Sprint
08.2017 - 01.2019
- As the Store Sales Manager, monitor the financial performance of the store, plan, organize, and delegate assignments and motivate and train retail consultants on behaviors and results
- Lead employees to perform job duties responsibly and efficiently in the spirit of teamwork
- This improved customer service and employee morale resulting in low turnover of employees
- Review and promote the sales of the full Sprint products and service line by motivating employees to sell
- Provide marketing strategies, customer service, escalations, sales support to the Sprint Channel
- Collect, review and analyze information about customers’ accounts, inventory, scheduling, metrics, side by side selling, coaching, observations and Sprint Promoter Score (SPS) customers feedback to improve services and increase sales
- Experienced in Receivable Management Service (RMS) software using front and back offices
- Make recommendations for improvement in services, control of cost and efficiency to supervisor.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Sales Manager/ Lead Retail Consultant
Sprint
05.2014 - 08.2017
- Worked on special projects, motivated sales to increase the volume of retail products and services
- Organized, planned and a strong troubleshooter for all issues with employees, sales, and operations
- Trained retail consultants to sell the full Sprint products/service line
- Provided marketing strategies and sales support to the Sprint Channel
- Resolved customer issues, inventory, metrics operations, troubleshooting mobility issues and SPS
- Experienced in RMS using front and back offices to evaluate data and compile reports.
Assistant Store Manager
Radio Shack
04.2010 - 05.2014
- Motivated and trained sales representatives to sell Radio Shack branded products, in addition to Sprint, Verizon and AT&T products/service lines
- Supervised and appraised staff
- Managed the daily operations of the store: scheduled and procured inventory to maintained stock
- Maintained statistical and financial records
- Collected data on inventory and sales to provide a key metrics of sales performance; local marketing initiatives and side by side selling
- Provided, when, necessary administrative support.
Customer Service Representative/Financial Manager
Miller Vending and Supplier
06.2001 - 02.2013
- Provided technical expertise to train representatives on customer service, sales, inventory, banking and vendor procedures
- Performed accounting, payroll and procurement tasks to support and collaborate with owner on all administrative duties
- Served 500 to 2000 customers per day by providing food services
- Scheduled meetings and communicated effectively with multiple departments to handle stock and procured orders for inventory
- Communicated with owner concerning all types of needs and problems; attentively and responsively made recommendations and provided assistance to resolve customer problems
- Managed customer inquiries for the information center, successfully
- Reconciled business credit card transactions; audited and processed expense reports; and managed petty cash fund
- Prepared time and attendance reports and processed payroll for 7 employees
Administrative Assistant
Ourisman Chevrolet Buick GMC of Alexandria
05.2005 - 01.2010
- As a trainer, coordinator and administrative assistant in the sales and services department of Alexandria Chevy
- Trained new employees and provided support to sales and service Advisors in customer service and upgrading of existing service records
- Worked with 28 sales professionals, eight service advisors, responsible for an inventory of more than 3,800 vehicles and services account sale records
- Prepared and maintained quality control and satisfaction records
- Additional duties: Phone operator, receptionist support, personal assistant, and ordering parts.
Education
MBA, Marketing and Management -
Strayer University
06.2017
Masters of Science, Legal Studies - Legal Studies
University of Maryland - College Park
College Park, MD05.2013
Bachelors of Science, Legal Studies -
Kaplan University
05.2010
Diploma -
Crossland High School
06.2005
Skills
- Proficient in the use of Microsoft Office/ Outlook applications: Word, PowerPoint, Excel, and Internet
- Client Relations
- Sales operations
- Lead prospecting
- Schedule Coordination
- Competitive Analysis
- Product Management
- Performance reporting
- Customer Service
- Relationship Building
- Territory Management
- Document Management
- Account Management
- RMS SOFTWARE
- ZENOTI
- TABLEAU REPORTING
- SALES FORCES
References
Upon Request
Timeline
District Market Manager
Leaf Filter
04.2024 - Current
Center Manager
European Wax Center
01.2023 - 04.2024
Account Executive
Dish Network Corp
01.2019 - 08.2022
Sales Store Manager
Sprint
08.2017 - 01.2019
Sales Manager/ Lead Retail Consultant
Sprint
05.2014 - 08.2017
Assistant Store Manager
Radio Shack
04.2010 - 05.2014
Administrative Assistant
Ourisman Chevrolet Buick GMC of Alexandria
05.2005 - 01.2010
Customer Service Representative/Financial Manager
Miller Vending and Supplier
06.2001 - 02.2013
MBA, Marketing and Management -
Strayer University
Masters of Science, Legal Studies - Legal Studies
University of Maryland - College Park
Bachelors of Science, Legal Studies -
Kaplan University
Diploma -
Crossland High School
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