Ny'Kema Augustine-Stevenson

• Prepared and administered medication doses accurately by following medication administration record (MAR) , while vigilantly monitoring for responses to medication to report adverse reactions quickly.
• Documented medication administration into electronic medical records (EMR)
• Counted and recorded controlled substance medication inventory routinely to maintain medication security.
• Routinely reorder medications to maintain adequate supply.
• Assisted clinical staff with completing daily rounds, ADLs documenting vital signs and answering calls.
• Assist charge nurse with simple procedures, non sterile wound care, specimen collection, catheter and ostomy care.
• Supported needs of 40+ residents under long-term care
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

• Provided exceptional customer service to patients and clinic staff, answering questions and addressing concerns.
• Scheduled in-office appointments, lab appointments, and transportation arrangements for patients. While maintain provider schedules and facilitate effective communication within healthcare team. For multi clinic medical group.
• Entered patient demographic and insurance data into electronic medical record system, verified insurance eligibility and coverage.
• Triaged incoming calls for provider to determine caller's' needs for immediate appointments or scheduled visits.
• Utilizing various software and applications to manage patient records and appointments, process medical equipment, supplies and prescription orders, medical records and referral request.

Team Lead Responsibilities

• Oversaw team of 30 representatives monitored call quality, and provided individual constructive feedback to enhance performance and address areas in need of improvement to meet performance metrics
• Trained team members on performance metrics and consumer behavior identification.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Cross-trained and provided backup support for clinical leadership team.

• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks, assisting with feeding and monitoring intake and answering call lights.
• Administered medication to the patients, monitor for adverse reactions, document medication administration into EMR/EHR.
• Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
• Documented patient information and care activities in electronic health records with patients.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Supported needs of 20+ residents in acute rehab