Nauman A. Chaudhry
Ashburn
Summary
Hospitality College graduate with a diploma in Hotel Management from Switzerland and a B.A. in Economics and Marketing from Pakistan. I have extensive experience and knowledge in various areas, including but not limited to:
- Superior Client Service
- Operations Management and Marketing
- Recruiting and Hiring Practices
- Inventory Management
- Quality Control
- Opening New Units
- New Product Testing
- Banquet and Room Service Operations
Professional with a robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals while maintaining superior customer service and building relationships.
Overview
32
32
years of professional experience
Work History
Director Of Corporate Events
Greenhouse Concepts
03.2018 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Promoting events and gaining recognition by owners and high accolades by clients promoting fostering events.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Boosted operational efficiency by optimizing supply chain processes.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
General Manager Director of Operations
Matte Lounge
02.2016 - 02.2018
- Managed budget implementations, hiring, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to consistently exceed revenue targets while maintaining customer satisfaction.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Interacted well with customers to build connections and nurture relationships.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Special Events Coordinator
DISYS
01.2012 - 01.2016
- Managing and planning yearly events such as yearly sales conferences, Christmas parties, and off-site meetings for the company
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Coordinated cross-functional teams to execute successful events within tight deadlines.
- Enhanced attendee satisfaction by meticulously planning and executing memorable special events.
- Elevated brand visibility by creating visually appealing displays at trade shows and conferences.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Implemented protocols and procedures to effectively manage planning process.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Utilized social media to promote events and increase attendance.
Event Planning Internship
Nizam Event Solution
03.2011 - 03.2012
- Event management, creating sponsorship amounts/levels and cost estimates (site rental, food, drinks, sound/lights, etc.)
- Setting up weddings, board meetings, setting up parties, and fashion shows
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Enabled more organized inventory system by cataloging company assets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Restaurant Manager
Marriott Hotels & Resorts
04.2007 - 04.2009
- Oversee operations for a 162-seat restaurant and lounge, including room service. Coordinate private dining functions and receptions for parties.
- Supervise, train, and direct all restaurant and room service staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Mortgage Consultant/Loan Officer
Buckingham Mortgage
10.2006 - 03.2007
- Processing loan applications for real estate in the DC and VA area
- Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
- Managed a diverse portfolio of mortgage products, offering tailored solutions for various financial situations.
- Prepared comprehensive reports for senior management detailing loan performance metrics and recommending areas for improvement.
- Assisted clients in improving credit scores, enabling access to better loan options and interest rates.
- Educated first-time homebuyers on the mortgage process, guiding them through each step from pre-approval to closing.
- Increased overall efficiency by implementing new technologies and software tools into daily tasks.
- Mentored junior mortgage consultants, sharing expertise in loan products and customer service best practices to foster a strong team environment.
- Streamlined loan application processes for faster approvals and more efficient service to clients.
- Coordinated with other departments, such as processing and closing teams, to streamline workflow and increase overall efficiency.
- Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.
Assistant Hotel Manager
Four Seasons Hotel
12.1999 - 03.2006
- Quality control for audits and revenue forecasting. Training new audit employees. Assisting the night manager with the overall functioning of the hotel.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Streamlined front desk operations for improved efficiency and enhanced guest experiences.
- Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Assisted in the creation of long-term strategic plans for the hotel''s continued growth and success.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
- Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
- Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
Restaurant Manager
Radisson Hotel
09.1995 - 09.1997
- Trained new hires in service standards
- Participated in interior remodeling projects
- Implemented monthly sale plans
- Handled purchasing and inventory control
- Improved the menus and food quality, increasing sales by 10-15% daily
Manager
Taj Mahal Restaurant
09.1994 - 08.1995
- Contractor, site selection and opening project manager
- Developed the promotional and sales plan
- Achieved the target of turning a profit within one year
Internship
Renaissance Hotel Zurich
09.1993 - 08.1994
- Room service and banquet operations internship
Internship
Hotel Bellevue Palace
01.1993 - 08.1993
- Restaurant Internship for room service, banquet and front of the house operations
Education
Diploma - Hotel Management
Domino Carlton Tivoli
08.1994
Bachelor of Arts - Economics & Marketing
Scholar College
05.1992
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Creativity and innovation
- Project coordination
- Employee development
- Business planning
- Issues resolution
- Charismatic leader
- Customer Service
Awards
- Radisson Hotel, Oklahoma City, Oklahoma, Employee of the Month
- Appreciation letters from regular business customers regarding the excellent quality of the food and the services, in particular the personalized attention given to each customer
- Renaissance Hotel, Zurich, Switzerland Best Employee for the nine months training program
- Swiss food and Swiss wine Certificate
- Best food representative for the International Domino Carlton Tivoli Food Festival
Languages
English
Native or Bilingual
Hindi
Full Professional
German
Elementary
Urdu
Full Professional
Timeline
Director Of Corporate Events
Greenhouse Concepts
03.2018 - Current
General Manager Director of Operations
Matte Lounge
02.2016 - 02.2018
Special Events Coordinator
DISYS
01.2012 - 01.2016
Event Planning Internship
Nizam Event Solution
03.2011 - 03.2012
Restaurant Manager
Marriott Hotels & Resorts
04.2007 - 04.2009
Mortgage Consultant/Loan Officer
Buckingham Mortgage
10.2006 - 03.2007
Assistant Hotel Manager
Four Seasons Hotel
12.1999 - 03.2006
Restaurant Manager
Radisson Hotel
09.1995 - 09.1997
Manager
Taj Mahal Restaurant
09.1994 - 08.1995
Internship
Renaissance Hotel Zurich
09.1993 - 08.1994
Internship
Hotel Bellevue Palace
01.1993 - 08.1993
Bachelor of Arts - Economics & Marketing
Scholar College
Diploma - Hotel Management
Domino Carlton Tivoli
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