Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Nauman Nancey

Global Training Manager

Summary

Experienced Training Manager known for creating effective training programs that match a company's goals. Skilled at creating and customizing training content and using knowledge to improve learning. Worked with people from different countries and can communicate with important leaders and stakeholders to help a company succeed. Proficient at thinking and solving tough problems, finding patterns, and generating new ideas. Committed to helping teams learn and grow to enhance a company.


Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Adobe Captivate, Articulate, MS Office.

Overview

14
14
years of professional experience
1
1
Language

Work History

Global Training Manager

Nielsen IQ
07.2022 - Current
  • Responsible for client relationship management and driving business growth by offering tailor-made research solutions for their business needs
  • Meeting new clients (APAC) and onboarding them for various retail research solution offerings
  • End-to-end project management, from proposal-making to delivering the right insights
  • Supervision of the team as well as account and stakeholder management
  • Coordinated technical training and personal development classes for staff members
  • Upskilling other trainers in their area of expertise
  • Implemented new learning strategies depending on employees' skill levels
  • Analyze the effectiveness of training programs at all levels and recommend updates
  • Develop and support the instructional design activities and development of course content.

Training Lead

Evolent Health
10.2020 - 07.2022
  • Responsible for ensuring a seamless end-to-end project transition through analysis, reconsideration, and agile methodology in TNA, content creation, knowledge transfer, and assessment
  • Responsible for appropriate allocation and utilization of budgets for employee appraisal, rewards, and engagement
  • Monitoring day-to-day performance and providing feedback ensuring continual team member development
  • Providing guidance and support in the development of training materials, programs, exercises, and structured activities designed to develop personnel excellence within and outside the team
  • Supporting departmental initiatives as the SPOC to assess, evaluate and recommend training interventions basis identified training opportunities in collaboration with Leadership and Ops teams to determine desired results and creation of action plans to produce them.

Learning Expert

Tech Mahindra
04.2015 - 09.2020
  • Communicating with the learning manager and stakeholders to discuss and finalize project plans, content framework, and project deliverables
  • Executing the project plan end-to-end and evaluating the project MOS in line with the project deliverables
  • Planning trainer schedules and grooming them to design and deliver content for proposed interventions
  • Designing and delivering training content to enhance skillset performance, for specific interventions or otherwise
  • Working closely with stakeholders to conduct TNA for areas of development and improvement in trainee performance in NHT and Operations
  • Conducting classroom training for knowledge, skills and behavior for advisors, Team Coaches and Team Leaders in the NHT phase to ensure clear understanding of their deliverables.

Learning Transition Expert

Google
08.2018 - 12.2018
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Led teams of analysts to evaluate, plan and execute projects.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.

Associate Ops

WNS
02.2012 - 04.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Account Manager

The Placet
06.2013 - 01.2015

Event Planning and Execution

After 8 Events
01.2010 - 01.2012

Education

MBA - Marketing

NMIMS
02.2021

BCA -

Sinhgad Institute
11.2019

Skills

Training and mentoringundefined

Accomplishments

  • Awarded for playing an instrumental role in the transition from onsite to work from home during the pandemic.
  • One of the two employees chosen to lead a project for Google from the Learning department.
  • Achieved a reduction of 40 manhours from the training time by way of schedule amendments.
  • Won three of the four quarterly awards in Training Excellence within the same year.
  • The only trainer with a pseudo-lead role responsible for mentoring and guiding trainers on probation.
  • Led successful learning transformation in the first six months through: - Introduction of facilitator evaluation forms - Making the train the trainer' process more relevant and fit for the new 'normal' - Moving to digital content and system dependency rather than reliance on manual data entry and ILT

Personal Information

  • Date of Birth: 07/01/1994
  • Gender: Male
  • Marital Status: Married

Timeline

Global Training Manager

Nielsen IQ
07.2022 - Current

Training Lead

Evolent Health
10.2020 - 07.2022

Learning Transition Expert

Google
08.2018 - 12.2018

Learning Expert

Tech Mahindra
04.2015 - 09.2020

Account Manager

The Placet
06.2013 - 01.2015

Associate Ops

WNS
02.2012 - 04.2013

Event Planning and Execution

After 8 Events
01.2010 - 01.2012

MBA - Marketing

NMIMS

BCA -

Sinhgad Institute
Nauman NanceyGlobal Training Manager