Summary
Overview
Work History
Education
Skills
Timeline
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Naundy Abdullah

Jacksonville,FL

Summary

Dedicated Loader and Unloader with 3 years of progressive shipping and receiving experience in bustling warehouse. Committed to inventory accuracy using computerized WMS systems. Consummate team player with proven success at mentoring and leading less experienced team members in safe and customer-focused material handling practices. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

6
6
years of professional experience

Work History

Loader and Unloader

Ups
10.2022 - Current
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
  • Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.

Appointment Coordinator

Kelly’s Cleaning
07.2021 - 08.2022
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management
  • Coordinated appointments for multiple departments, ensuring optimal use of resources.

Hairstylist's Assistant

Asáis African Braiding Studio
10.2019 - 06.2020
  • Answered telephone calls to provide information and schedule new appointments.
  • Recommended products for clients based on individual needs.
  • Checked in with clients to confirm comfort throughout appointments and services.
  • Increased client satisfaction by providing excellent customer service.
  • Studied advanced techniques to develop proficiency and better serve customers.

Customer Service Representative

Fanatics
06.2018 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

No Degree - Esthetician

Aveda Institute
Jacksonville, FL
11.2024

High School Diploma -

Atlantic Coast High School
Jacksonville, FL
05.2017

Skills

  • Shipping and receiving
  • Sorting and Labeling
  • Shipment Processing
  • Workplace Cleanliness
  • Inventory accuracy
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Reception Management
  • Multi-line phone operation
  • Appointment Setting

Timeline

Loader and Unloader

Ups
10.2022 - Current

Appointment Coordinator

Kelly’s Cleaning
07.2021 - 08.2022

Hairstylist's Assistant

Asáis African Braiding Studio
10.2019 - 06.2020

Customer Service Representative

Fanatics
06.2018 - 08.2019

No Degree - Esthetician

Aveda Institute

High School Diploma -

Atlantic Coast High School

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Naundy Abdullah