Naung L Kyaw
14513 Hollyhock Way, Burtonsville ,MD
Summary
ENGINEERING OPERATIONS TECHNICIAN/ TEAM LEADER/ HEAD OF OPERATIONS/ BUSINESS DEVELOPMENT
Engineering and operations professional with 10+ years of experience supporting mission-critical systems, troubleshooting hardware and network issues, and improving operational reliability in high-availability environments. Background in automation, production systems, and technical team leadership. Proven ability to minimize downtime, follow strict procedures, and support 24/7 operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Head of Operations
Paypb Co., Ltd
Myanmar
11.2018 - 03.2023
- Oversaw daily operations of technology-driven financial systems, ensuring system reliability and service continuity
- Coordinated issue resolution and incident response to minimize service disruptions
- Implemented process improvements to enhance system performance and operational efficiency
- Managed technical teams and enforced standard operating procedures (SOPs)
Business Development Manager
Tian San Shipping (Pte) Ltd
Singapore
12.2014 - 03.2017
- Coordinated operational setup of new business unit, including infrastructure and regulatory compliance
- Acted as liaison between technical teams, government agencies, and stakeholders
- Supported logistics and operational planning in a regulated environment
Engineering Specialist (Team Leader)
Seagate Technology
Singapore
02.2010 - 12.2013
- Troubleshot hardware, control systems, and network issues in production control environments & PCs
- Performed preventive maintenance and system upgrades to ensure optimal performance
- Reduced machine downtime by identifying root causes and implementing corrective actions
- Supported PLC-controlled automation systems and robotic processes
- Led shift operations, ensuring adherence to safety, quality, and operational standards
Education
Automotive Maintenance - Automotive Engineering
Erie Community College
Buffalo, NY05-2025
Bachelor of Engineering - Enginnering
Newcastle University
United Kingdom06-2013
Diploma - Mechatronics Engineering
Nanyang Polytechnic
Singapore09-2008
Skills
- Manufacturing Operations
- Hardware & System Troubleshooting
- Preventive Maintenance
- Network & IT Systems Support
- PLC & Automation Systems
- Root Cause Analysis
- Incident Response
- Process Improvement
- Technical Documentation
- Team Leadership
Certification
ISO 9001:2015 (Tian San Shipping)
OSHA Work Safety (Seagate Technology)
Root Cause Analytical Training (Seagate Technology)
Project Management Training (Tian San Shipping)
Timeline
Head of Operations
Paypb Co., Ltd
11.2018 - 03.2023
Business Development Manager
Tian San Shipping (Pte) Ltd
12.2014 - 03.2017
Engineering Specialist (Team Leader)
Seagate Technology
02.2010 - 12.2013
Automotive Maintenance - Automotive Engineering
Erie Community College
Bachelor of Engineering - Enginnering
Newcastle University
Diploma - Mechatronics Engineering
Nanyang Polytechnic