Naureen Banatwalla
Richmond,TX
Summary
Accomplished Operations Manager with over 10 years of experience in leading cross-functional teams, managing multiple sites, and driving operational excellence in educational settings. Proven track record in enhancing team performance, ensuring compliance, and achieving strategic objectives. Strong leadership abilities and high emotional intelligence with a commitment to transforming lives through quality service and innovative solutions.
Overview
13
13
years of professional experience
Work History
CENTER DIRECTOR
IVY Kids Early Learning Center
10.2021 - Current
- Lead overall operations for the center, achieving Cognia Accreditation and a 4-star rating from Texas Rising Star by implementing strategic initiatives and quality assurance checks.
- Developed and implemented an incentive-based performance plan that enhanced team engagement and retention.
- Conducted monthly and quarterly performance evaluations, corrective actions, and development plans to ensure continuous improvement.
- Managed the center's budget, monitored KPIs, and ensured financial stability and operational efficiency.
- Organized community engagement events and fostered strong relationships with families to enhance customer satisfaction and loyalty.
CENTER DIRECTOR
THE GODDARD SCHOOL OF KATY
Katy, TX
11.2018 - 10.2021
- Directed the operations of the center, ensuring compliance with corporate guidelines, values, and policies.
- Conducted curriculum evaluations and collaborated with teaching teams to meet program objectives and enhance educational outcomes.
- Facilitated professional development training and workshops to support staff growth and improve classroom performance.
- Implemented strategic initiatives that improved audit ratings and increased enrollment, leading the center to full capacity.
- Engaged families through regular communication and events, fostering a supportive and inclusive environment.
CENTER DIRECTOR
THE LEARNING Experience
Richmond, TX
04.2015 - 10.2018
- Oversaw the operations and compliance of multiple centers within the franchise, ensuring adherence to quality standards.
- Trained and mentored new directors and business managers, promoting best practices and operational excellence across locations.
- Improved customer satisfaction by enhancing service delivery and developing strong community relationships.
- Monitored and evaluated team performance, implementing improvement plans to achieve desired outcomes.
Educational/Curriculum Manager and After School Program Manager
KIDS R KIDS LEARNING ACADEMY
Sugarland, TX
08.2013 - 03.2015
- Managed educational programs and curriculum development, ensuring high-quality instruction and positive learning outcomes.
- Conducted regular classroom observations and provided detailed feedback and mentoring to teachers.
- Developed and led staff development activities, promoting a positive work environment and professional growth.
Operations and Compliance Manager
SINGHAAR SALONS SPA AND BOUTIQUE
Houston, TX
06.2012 - 12.2014
- Developed and implemented business strategies and marketing plans, enhancing client services and driving revenue growth.
- Ensured compliance with corporate and regulatory requirements, maintaining high standards of quality and customer service.
Education
Certification - Project Manager Professional (PMP)
Certification - Business Analysis Fundamentals
Certification - Business Analysis & Process Management
Certification - Project Manager Professional with Exam
Certification - IT Audit, Fundamentals, Essential Strategies and Skills for IT Success
Certification - Six Sigma Lean Green Belt Certified in Education (LGBE)
Certification - Business Analysis, and Testing Course
Certification - Certified Team Supervisor (CTS)
Certification - Key Leadership Skills Certified (KLSC)
Certification - Lean Six Sigma White Belt Certified
Credentials - Texas Childcare Director/Administrator - Non-Expiring State of Texas
Certification - undefined
Skills
- Project Planning & Execution
- Business Analysis and Process Management
- Quality Assurance & Compliance
- Team Collaboration and Relationship Development
- Resource Allocation and Risk Management
- Training and Business Coaching
- Communication & Stakeholder Management
Additional Information - Professional Licenses
- Licensed Child Care Director, Texas, Childcare Director/Administrator Certificate, Non-Expiring
- Licensed Insurance Agent, Texas, General Lines Property and Casualty, 2015 - TDI
- Licensed Registered Trainer, Texas, Early Childhood Professional Development System
- Notary Public, Texas
Timeline
CENTER DIRECTOR - IVY Kids Early Learning Center
10.2021 - Current
CENTER DIRECTOR - THE GODDARD SCHOOL OF KATY
11.2018 - 10.2021
CENTER DIRECTOR - THE LEARNING Experience
04.2015 - 10.2018
Educational/Curriculum Manager and After School Program Manager - KIDS R KIDS LEARNING ACADEMY
08.2013 - 03.2015
Operations and Compliance Manager - SINGHAAR SALONS SPA AND BOUTIQUE
06.2012 - 12.2014
Project Management Institute - Certification, Project Manager Professional (PMP)
Microsoft - Certification, Business Analysis Fundamentals
- Certification, Business Analysis & Process Management
- Certification, Project Manager Professional with Exam
- Certification, IT Audit, Fundamentals, Essential Strategies and Skills for IT Success
Management and Strategy Institute - Certification, Six Sigma Lean Green Belt Certified in Education (LGBE)
- Certification, Business Analysis, and Testing Course
MSI - Certification, Certified Team Supervisor (CTS)
MSI - Certification, Key Leadership Skills Certified (KLSC)
MSI - Certification, Lean Six Sigma White Belt Certified
- Credentials, Texas Childcare Director/Administrator - Non-Expiring State of Texas
- Certification,