Naushad Ahmed
Matawan
Summary
Dynamic and results-oriented professional seeking a full-time role that presents meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving abilities. Committed to driving success through collaboration and innovative thinking, with a track record of delivering high-quality outcomes in fast-paced environments. Eager to contribute to a team-oriented culture that values initiative and creativity. Prepared to tackle complex projects and enhance operational efficiency through strategic solutions.
Overview
2026
2026
years of professional experience
Work History
Cannabis Concierge
Zen Leaf
Neptune City, NJ
2024 - Current
- Educated clients on cannabis products and consumption methods to enhance customer experience.
- Assisted in product selection by understanding individual needs and preferences, fostering customer satisfaction.
- Maintained up-to-date knowledge of cannabis regulations and product offerings to ensure compliance and accuracy.
- Developed training materials for new staff on product knowledge and customer service techniques, improving team performance.
- Assisted with inventory management, ensuring accurate stock levels and timely restocking of high-demand items.
- Promoted a safe consumption culture by informing customers about proper storage practices and potential side effects of cannabis use.
- Performed cash, card, and check transactions to complete customer purchases following MSO and CRC compliances.
- Creating a Zen Environment where new and previous consumers can only talk and engage in learning about Cannabis.
- Employee of the Month within 8 months of working.
- Employee of the Year after my first year completion.
- Developed strategic initiatives that improved team performance and client satisfaction.
- Facilitated training sessions, increasing employee engagement and skill proficiency.
Manager Director
Chicken Holiday
Matawan, NJ
2022 - 2024
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Coordinated vendor relationships, negotiating contracts for food supplies and services.
- Streamlined food preparation processes, increasing overall kitchen productivity and output.
- Tracked food production levels, meal counts, and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Managed food preparation and service operations in compliance with safety and hygiene standards.
- Oversaw inventory management, ensuring accurate stock levels for smooth service delivery.
- Coordinated with kitchen staff to ensure timely meal service during peak hours, maintaining quality standards.
- Led initiatives to enhance customer satisfaction by incorporating feedback into service practices.
Call Center Manager
SohoMD
Manhattan, NY
01.2017 - 01.2021
- Greeted and checked-in more than 100 patients a day, and collected personal, medical, and insurance information.
- Called an average of 120 patients a day to schedule, reschedule, and verify patient appointments.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
- Used EMR software such as Zocdoc/DrChrono to manage patient records and files. Reinforced and upheld patient confidentiality as required by HIPAA and clinic.
- Collected patient co-payments and recorded payment transactions.
- Created an exciting environment to give clients a memorable experience
- Supervised in person training new employees in 1-on-1 sessions as well as online groups of up to 5 trainees
- Led daily operations to ensure optimal call center performance and service delivery.
- Analyzed performance metrics to identify trends and drive strategic initiatives for growth.
- Streamlined workflow processes, resulting in enhanced response times and customer satisfaction rates.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
Sales associate, and Assistant Manager
Quails/Portabella Suits and menswear
01.2015 - 01.2017
- Demonstrated leadership by managing store between Managers and held responsible for opening/closing.
- Maximized daily sales, attracted, engaged, and motivated customers to make purchases by merchandizing window displays and through personal interactions.
- Ensured excellence in customer service and resolved all problems at the store level.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Drove sales growth through effective customer engagement and product knowledge.
- Trained new associates on product features, sales techniques, and customer service protocols.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Grassroot Canvasser
United States Representative Tom Suozzi
New York, NY
01.2013 - 01.2015
- Engaging potential voters in conversation and providing information about Candidate.
- Meeting and exceeding set quotas for voter feedback and interactions.
- Trained and mentored new canvassers on effective communication techniques and campaign objectives.
- Report all findings back to the Campaign manager to formulate a new campaign strategy and positions
- Engaged constituents through door-to-door outreach, fostering community relationships and enhancing voter participation.
- Conducted comprehensive surveys to gather public opinions on key issues, informing campaign strategies.
- Collaborated with team members to develop persuasive messaging tailored to diverse demographic groups.
- Reference: Muhammed Akmal (516)547-7002
Education
High School - Social Work
Sewanhaka Central High School
Long Island, NY01.2012
Associate of Science -
Queensborough Community College
01.2013
Medical Social Work
Brookdale Community College
01-2028
Skills
- Tailored educational experiences
- Product showcase and demonstration, while creating a safe learning environment
- Accurate inventory and order processing
- Facility upkeep and maintenance
Accomplishments
Collaborating with fellow Concierge members on promoting a safe and fun environment to discuss Cannabis.
Employee of the Month on multiple occasions.
Employee of the year after my first year in the Cannabis Industry.
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Manager
SohoMD
01.2017 - 01.2021
Sales associate, and Assistant Manager
Quails/Portabella Suits and menswear
01.2015 - 01.2017
Grassroot Canvasser
United States Representative Tom Suozzi
01.2013 - 01.2015
Cannabis Concierge
Zen Leaf
2024 - Current
Manager Director
Chicken Holiday
2022 - 2024
High School - Social Work
Sewanhaka Central High School
Associate of Science -
Queensborough Community College
Medical Social Work
Brookdale Community College