Naushia Hill
Andalusia,AL
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.
Overview
10
10
years of professional experience
Work History
CNA
Florala Health And Rehab
05.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Nursing Assistant
Georgiana Health and Rehab
03.2023 - Current
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Contact Center Representative
02.2022 - 06.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Customer service, Branch Manager
Local Finance
02.2015 - 08.2016
- Managed one other employee daily collection calls, daily marketing, made collection calls, issued legals and filed them
- Skills Used
- Type use fax printer copier computer and telephone on a daily basis
Assistant Manager
Credit Central Loans and Taxes
03.2014 - 01.2015
- Make collection calls and attempt to collect debt and make production on past due accounts
- Skills Used
- Typing and customer service
Education
Certification in Clinical Medical assistant -
LBW Community College
Andalusia, ALN/A - LPN
Reid state
Evergreen, AL2011
Diploma -
Andalusia High School
Andalusia, AL05.2001
Skills
- Type 50 wpm (15 years)
- Word
- Strategic Planning
- Budget
- Training
- Powerpoint
- Retail sales
- Vital Signs
- Phlebotomy (1 year)
- Patient Care (10 years)
- Medical Office Experience
- Management
- Venipuncture
- Experience Administering Injections
- Medical Records
- Customer Service (10 years)
- Phone Etiquette
- Computer Skills
- Hospice Care (Less than 1 year)
- Laboratory Experience
- Triage
- Cash Handling (2 years)
- Loan Officer Experience (2 years)
- Cashiering (2 years)
- Management Experience (2 years)
- Loan processing (2 years)
- Tax Experience
- QuickBooks
- Clerical experience
- Administrative experience (4 years)
- Microsoft Office
- Sales
- Medical Terminology (1 year)
- Nursing
- Microsoft Outlook
- Organizational skills
- Caregiving
- Office Management
- Awards
- Customer service appreciation
- November 2007
- I received awards for customer appreciation and customer satisfaction
- Certifications and Licenses
- Certified Medical Assistant (AAMA)
- February 2019 to February 2021
- Completed classes for Medical assistant MacArthur community College
- Activities of Daily Living (ADL) Support
- Range of Motion Exercises
- Oral Hygiene
- Patient Relationship-Building
- Biological Specimen Handling
- Calm Under Stress
- Emotional and Social Support
- Monitoring Fluids
- Positioning Patients
- Vital Sign Monitoring
- Phlebotomy Training
- Client Documentation
- Companionship and Emotional Support
- Restock Shelves
- Company Guidelines
- Personal Care Needs
- Documenting Behaviors
- Monitor Vitals
- Patient Care and Safety
- HIPAA
- Nursing Assignments
- Output Monitoring and Reporting
- Computer Literacy
- Bed Transfers
- Direct Patient Care
- Sanitizing Surfaces
- Dressing Assistance
- Quality Patient Care
- Medical Terminology Knowledge
- Reading Comprehension
- Patient Mobility Support
- Empathy and Compassionate Care
- Bed Making and Linen Changes
- Recording Vital Signs
- Nursing Assistance
- Grooming and Bathing Assistance
Additional Information
- Authorized to work in the US for any employer
Timeline
CNA
Florala Health And Rehab
05.2024 - Current
Nursing Assistant
Georgiana Health and Rehab
03.2023 - Current
Contact Center Representative
02.2022 - 06.2022
Customer service, Branch Manager
Local Finance
02.2015 - 08.2016
Assistant Manager
Credit Central Loans and Taxes
03.2014 - 01.2015
Certification in Clinical Medical assistant -
LBW Community College
N/A - LPN
Reid state
Diploma -
Andalusia High School
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