Nautica Cruz-Rosario
Brooklyn,NY
Summary
Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.
Overview
25
25
years of professional experience
Work History
Educator
Right At School
08.2023 - Current
- Chose materials and developed lesson plans to enhance skills for individual students.
- Taught students across multiple classifications and degrees of special needs.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Redirected students using Positive Behavior Support (PBS).
- Developed and implemented engaging lesson plans to keep learner attention.
- Collaborated with adults and children to provide safe and educational experience.
- Built relationships and communicated with parents to provide best learning environment for children.
- Trained and supervised new teachers to apply best teaching practices and comply with protocols.
- Utilized innovative teaching strategies to effectively engage students in learning.
Project Manager
Right At School
03.1999 - Current
- Assist and train educators with special needs students
- Planned, designed, and scheduled curriculum for program
- Coordinate students medical plan, safety plan, and program licensing.
- Managed inventory for snack
- Monitored for site supervision
- Implemented organization and administration skills for parent rosters and registration
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on curriculum to parents.
Customer Service Representative
Con Edison, Inc
06.2022 - 08.2023
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Biology
College of Staten Island of The City University of New York
Staten Island, NY06.2022
Skills
- Differentiated Instruction
- Academic Goals
- Continuing Education
- Lesson Planning
- Positive Reinforcement
- Behavioral Management
- Active Listening
- Social Skills Development
- Critical Thinking
Timeline
Educator
Right At School
08.2023 - Current
Customer Service Representative
Con Edison, Inc
06.2022 - 08.2023
Project Manager
Right At School
03.1999 - Current
Bachelor of Science - Biology
College of Staten Island of The City University of New York
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