Nautica Garrison

Experienced professional with a solid background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, consistently ensuring customer satisfaction and loyalty. Proven ability to collaborate effectively with teams and adapt to changing needs, always maintaining a focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• Medical Administrative Assistant
• Medical Terminology
• Medical Transcription
• Patient Processing
• Patient Registration
• Medical Records Management
• Check In
• Check Out
• Data Entry
• Release of Information
• HIPAA Compliance
• Medical Laws & Ethics
• CMS 1500 Claim Form
• Billing Cycle
• Claims Appeal Process
• Medical Billing Knowledge
• Third Party Billing
• Medicare
• Medicaid
• HMO
• PPO
• Basic Coding Skills for ICD-10 & CPT
• Insurance Verification
• Anatomy & Physiology