Summary
Overview
Work History
Education
Skills
Interests
Languages
References
Timeline
Generic

Nautica Gist

Syracuse,New York

Summary

I am seeking employment with a company where I can use my talents and skills to grow and expand the company. I have experience in customer service, accounting, management, reception, QA assurance, billing, & sales. My characteristics reflect a strong interpersonal skill setup and a goal-oriented personality. I am an dependable candidate with 9 years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Furthermore I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Technical Support Representative

Rheem
Remote, Remote
09.2021 - 05.2024
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Supported customers with online billing, access and account issues.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

CSR

Minnesota Orchestra
Remote, Remote
07.2021 - 12.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.

CSR

New York, COVID Intake
Syracuse, NY
01.2019 - 07.2022
  • Call Center, Data Entry

QA Specialist, Account Executive

Verisma
Syracuse, NY
02.2018 - 01.2019
  • Bill Coding, Medical Record Handling

Scheduling / Administration, Trainer

Aspen Dental, Colonial Benefits
Syracuse, NY
05.2017 - 02.2018
  • Call center, Set Appointments

Account Executive, Insurance Agent

Hearth, Green Point
Liverpool, New York
05.2016 - 09.2017

Front Desk/ Manager, Reservation Setter, Trainer

Quality Inn
Buffalo, New York
08.2015 - 12.2016

Catering Associate

Upstate Community Hospital
Syracuse, NY
06.2016 - 08.2016
  • Patient Care, Food Server, Cater, Food Prep, Order Taker

Cashier

Toys R Us
Buffalo, New York
03.2015 - 08.2015

Cashier

Walmart
Syracuse, New York
06.2014 - 08.2014

Education

Regents Diploma -

Corcoran High School
Syracuse, NY
06.2014

Some College (No Degree) -

Buffalo State University
Buffalo, NY

Skills

  • Technical Troubleshooting
  • Call Center Operations
  • Windows XP/Vista
  • Customer Support Needs Assessment
  • Service Schedule Coordination
  • Account Administration
  • Resolving Problems and Incidents
  • Attention to Detail
  • Defect Analysis and Resolution
  • Computer Diagnostics
  • Multitasking and Prioritization
  • Error Detection
  • Help Desk Support

Interests

Hobbies & Interests , Most dedicated player Honor Role Volunteer: TA Southern Missionary Baptist Church Volunteer: TA Second Chance Baptist Church Fundraising

Languages

  • English - expert
  • Spanish - Fair

References

  • Mary Myles (manager) Upstate (315)-278-6966
  • Ann Lee (manager) Rheem (315)-563-5044

Timeline

Technical Support Representative

Rheem
09.2021 - 05.2024

CSR

Minnesota Orchestra
07.2021 - 12.2022

CSR

New York, COVID Intake
01.2019 - 07.2022

QA Specialist, Account Executive

Verisma
02.2018 - 01.2019

Scheduling / Administration, Trainer

Aspen Dental, Colonial Benefits
05.2017 - 02.2018

Catering Associate

Upstate Community Hospital
06.2016 - 08.2016

Account Executive, Insurance Agent

Hearth, Green Point
05.2016 - 09.2017

Front Desk/ Manager, Reservation Setter, Trainer

Quality Inn
08.2015 - 12.2016

Cashier

Toys R Us
03.2015 - 08.2015

Cashier

Walmart
06.2014 - 08.2014

Regents Diploma -

Corcoran High School

Some College (No Degree) -

Buffalo State University
Nautica Gist