Nautica Hartsfield

2Sort and distribute incoming and outgoing mail

• Operate mail processing equipment, such as postage meters and sorting machines
• Prepare and process bulk mailings
• Ensure accuracy and completeness of all mailings
• Perform data entry and maintain accurate records of mail processing activities
• Assist with other clerical duties as needed
• Generate reports, store completed work in designated locations, and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential
• Respond to queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions

• Assisted5 inbound callers with payment information and support by skillfully operating multiple administrative systems.
• Maintained good call control to quickly uncover questions and keep call times low.
• Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
• Identified crisis calls and arranged for emergency assistance to resolve important problems.
• Documented caller information in delivery system to initiate standard responses based on particular needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Navigated multiple computer systems and applications to find information.
• Identified and resolved discrepancies and errors in customer accounts.
• Met customer call guidelines for service levels, handle time and productivity.

0Restocked supplies and prepared additional ingredients during downtime for expected busy periods

• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes 200 orders
• Communicated effectively with customers to plan large or specialized orders, providing recommendations, samples, and responses to particular requests
• Calculated total items needed to assemble party trays and placed orders for inventory
• Carefully prepared orders by slicing, weighing, and packaging cheeses and meats, and accurately calculating prices
• Maintained clean, trash-free workspaces to maximize productivity and safety
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
• Delivered exemplary customer service to guests, even in peak business periods to promote retention
• Learned other teammates' work tasks to train as backup
• Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels
• Opened new inventory and rotated stock by dates to maintain freshness
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices

• Sorting: Manually processed mail and operated machines to sort mail by postage type and destination
• Inspecting: Checked mail for damage or tampering, and ensured packages had all the necessary information for shipment
• Moving: Moved large packages by hand or pallet jack
• Labeling: Labeled and binned mail
• Recording: Kept records of shipments, pouches, and sacks
• Temporary assignment

• Managed large amounts of incoming phone calls30
• Generated sales leads
• Identified and assessed customers' needs to achieve satisfaction
• Built sustainable relationships and trust with customer accounts through open and interactive communication
• Provided accurate, valid, and complete information using the right methods/tools
• Met personal/customer service team sales targets and call handling quotas
• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution
• Kept records of customer interactions, processed customer accounts, and filed documents
• Followed communication procedures, guidelines, and policies
• Took the extra mile to engage customers

• Answered incoming calls from customers with inquiries on product orders
• Assisted various departments in facilitating sales of all products in the company portfolio
• Analyzed customer issues and assisted in resolving within the required timeframe
• Coordinated with customers and ensured appropriate questioning to identify issues
• Managed all customer inquiries and summarized to present to management
• Administered and prioritized customer tasks and ensured achievement of all deadlines within the required timeframe
• Maintained accuracy of all data and verified the same for all customer services

• General merchandise: Kept aisles clean, stocked shelves, answered customer questions, and filled online orders
• Checkout: Ran registers, assisted with transactions, and maintained a clean area
• Merchandise and stocking: Provided member service, located merchandise, and maintained facility safety
• Food and grocery: Cleaned shelves, checked temperature control, and prepared ready-to-eat food
• Freezer, cooler, and deli stocker: Provided member service, located merchandise, and provided deli products
• Produce: Used digital tools to drive sales and improve the shopping experience
• Customer service: Answered questions, provided information, and addressed concerns