Nautica Patterson

• Scheduling appointments, speaking with patients in regards to their medical chart answering general questions, sending refill request to doctors/team nurses
• Scanned and documented new patient information in electronic health records for registration purposes
• Evaluated daily schedules
• Used basic knowledge of medical terminology on a dally for office tasks

• Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures
• Answered customer questions about prescribed and OTC
  medications

Exceeded performance metrics related to call time, quality and

customer satisfaction

Answering cals and assisting consumers with questions in regards to their phone bill, phone coverage, technical support

Offered training and support to keep team members motivate and working toward objectives

Delegated dally tasks to team members to optimize group Productivity.