Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nautica Plummer

Sebring

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

National Grid, Natural Gas
06.2025 - Current
  • Assisted customers by answering inquiries and resolving issues promptly
  • Maintained accurate records of customer interactions in CRM system
  • Collaborated with team members to improve service delivery efficiency
  • Adapted quickly to new systems and processes for enhanced customer support
  • Provided feedback on recurring customer issues to improve service quality
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Teladoc Health
08.2023 - 03.2025
  • Assisted patients with inquiries regarding medical services and insurance coverage
  • Coordinated appointment scheduling to optimize clinic workflow and reduce wait times
  • Resolved customer complaints effectively, ensuring high levels of patient satisfaction
  • Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

Sales Associate

Nike
03.2020 - 05.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Participated in training sessions to stay updated on product knowledge and sales techniques.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Education

High School Diploma -

South Plantation High School
Plantation, FL
06-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Account management
  • Customer relationship management (CRM)
  • Product knowledge
  • Payment processing
  • Microsoft Excel
  • Conflict resolution

Timeline

Customer Service Representative

National Grid, Natural Gas
06.2025 - Current

Customer Service Representative

Teladoc Health
08.2023 - 03.2025

Sales Associate

Nike
03.2020 - 05.2023

High School Diploma -

South Plantation High School

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