Summary
Overview
Work History
Education
Skills
Timeline
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Nautica Rodriguez Sierra

Odessa,TX

Summary

Accomplished Receptionist at Elliott Electric Supply, adept in organization and time management, enhanced office efficiency and employee morale through event coordination and meticulous record-keeping. As a Barista Trainer at Starbucks, I elevated customer satisfaction and sales through innovative training programs and exceptional service. Skilled in data entry and telephone communication, I excel in fast-paced environments, ensuring accuracy and confidentiality.

Overview

3
3
years of professional experience

Work History

Receptionist

Elliott Electric Supply
10.2022 - Current
  • Handled cash transactions and maintained sales and payments records accurately
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
  • Handled sensitive information with discretion while maintaining strict confidentiality standards
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Barista Trainer

Starbucks
06.2021 - 10.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Handled cash and processed payments accurately to avoid errors
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks
  • Explained beverage preparation and offered samples to help customers choose ideal items
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs
  • Developed customized training programs tailored to individual barista needs and skill levels
  • Controlled line and crowd with quick, efficient service.

Education

High School Diploma -

Permian High School
Odessa, TX
05.2021

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry

Timeline

Receptionist

Elliott Electric Supply
10.2022 - Current

Barista Trainer

Starbucks
06.2021 - 10.2022

High School Diploma -

Permian High School

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Nautica Rodriguez Sierra