Nautiqa Moten
Atlanta,GA
Summary
Productive customer service and administrative skills in answering the phone and Microsoft word as well as Excel. Known for performing tasks and job duties quickly and with minimal supervision. Safety-oriented individual with superior knowledge of most regulatory safety protocols and practices. I am also a Business Major student with background in Business Management. Strong technical proficiency with work history. Proven history of typing skills and creativity. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
5
5
years of professional experience
Work History
Project Manager
Blue World Pools
11.2020 - 04.2022
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Maintained open communication by presenting regular updates on project status to customers.
Office Administrative Assistant
Maryland National Capital Park and Planning
05.2019 - 08.2020
- Answered phones to direct callers, schedule appointments and provide general office information.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Tracked expenses and documented records using Excel to improve financial flow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Security Guard
S.A.F.E. Management
10.2017 - 02.2020
- Patrolled the Mercedes-Benz Stadium facility to look for suspicious activities.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Detected emergency situations using wands and metal detector equipment, along with keen listening and close observation to respond appropriately to alarms.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Customer Service Representative
MD Toll Call Center
06.2017 - 08.2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Education
MBA - Business Management
Clark Atlanta University
Atlanta, GA2026
Skills
- Project Planning
- Project Management
- Office Supplies and Inventory
- Expense Tracking
- Reception Management
- Microsoft Word
- Order Fulfillment
- Microsoft PowerPoint
- Critical Thinking
- Patient Data Processing
- Medical Billing and Coding
Timeline
Project Manager
Blue World Pools
11.2020 - 04.2022
Office Administrative Assistant
Maryland National Capital Park and Planning
05.2019 - 08.2020
Security Guard
S.A.F.E. Management
10.2017 - 02.2020
Customer Service Representative
MD Toll Call Center
06.2017 - 08.2018
MBA - Business Management
Clark Atlanta University
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