Nauzha Hunter
Wayne,MI
Summary
Dynamic Operations Coordinator with extensive logistics expertise in supply chain management industry, adapt at optimizing shipment processes and enhancing customer satisfaction. Proven track record in effective communication and inventory management, streamlining operations to achieve timely deliveries. Skilled in process implementation, fostering strong relationships with carriers and clients to drive operational success.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
DHL Supply Chain
Livonia, USA
07.2024 - Current
- Provided operational support for carriers and clients regarding vehicle transport, tracking, and tracing
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Managed inventory levels and tracked shipments using warehouse management systems.
- Streamlined communication between departments to enhance workflow efficiency.
- Organized training sessions for new employees on operational procedures and safety protocols.
- Maintained accurate records of shipments, deliveries, and inventory for reporting purposes.
Carrier Procurement Specialist
RXO INC
Ann Arbor, USA
08.2023 - 03.2024
- Facilitated load sourcing for carriers to optimize shipment processes.
Established and nurtured relationships with carriers to retain business.
Tracked operations effectively, ensuring seamless logistics execution.
Utilized employer CRM database and DAT for sourcing dependable carriers. - Coordinated communication between clients, drivers, and logistics teams.
- Managed timely pickup and delivery of freight across designated routes.
- Trained new carriers on operational procedures and best practices for efficiency.
- Organized paperwork related to shipments such as manifests, bills of lading.
- Communicated effectively with customers regarding product delivery schedules.
- Utilized GPS navigation systems to plan efficient routes for delivery trips.
- Provided timely delivery of goods according to customer needs.
Operations Coordinator
Coyote Logistics
Detroit, USA
10.2020 - 06.2023
- Coordinated shipment scheduling and accepted load tenders through EDI platform.
Implemented manual load building techniques to enhance logistics workflow.
Oversaw tracking of drop trailer shipments for operational efficiency.
Engaged in customer communication addressing driver issues during OTR activities.
Administered assessorial fee handling for comprehensive cost management.
Collaborated with carrier sales representatives on resolving carrier-related matters. - Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Streamlined communication between departments to enhance workflow efficiency.
- Performed quality assurance checks on products prior to shipment.
- Liaised between customers and management to ensure smooth operations delivery.
Business Development REPRESENTIVE (SMB)
Coyote Logistics
Detroit, USA
10.2020 - 06.2023
- Drove sales growth in small to medium businesses using effective cold calling methodologies.
Leveraged Duns and Bradstreet data for prospecting new customers.
Engaged LinkedIn Sales Navigator to expand professional connections.
Supported operational tracking for efficient handling of full truckloads and LTL shipments. - Developed client relationships to identify logistics solutions and service needs.
- Collaborated with internal teams to ensure seamless service delivery for clients.
- Facilitated presentations to showcase Coyote Logistics services and capabilities.
- Utilized CRM tools to track interactions and maintain updated client information.
- Coordinated with operations teams to align client expectations with service execution.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Client account scheduler
Coyote Logistics
Detroit, USA
10.2020 - 06.2023
- Scheduling shipments for pickup and delivery, Customer engagement, accepting load tenders from EDI platform, assuring load transit aligns with driver’s hours of service, assisting customers with driver tracking.
- Managed communication between carriers, customers, and internal teams for timely updates.
- Implemented transportation management software to streamline scheduling processes effectively.
- Collaborated with dispatch teams to ensure on-time delivery of goods and materials.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
Dispatcher
Coyote Logistics
Detroit, USA
10.2020 - 06.2023
- Dispatching shipments to carriers, Handling incidents over the road, tracking, outbound calls to drivers on OTR, inbound calls from drivers to report issues or assessorial.
- Communicated with drivers to resolve issues and facilitate smooth operations.
- Managed dispatch schedules to optimize resource allocation and route planning.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
collector
Credit Acceptance
Southfield, USA
10.2019 - 10.2020
- Inbound calls from customer to collect payments, outbound calls to attempt to collect payments, assisting customers with pay off quotes for vehicles, assisting customers with obtain title for vehicle, handling vehicle protection plans and claims.
- Processed account information using proprietary software for efficient collections.
- Communicated with clients to negotiate payment arrangements and resolve disputes.
- Analyzed customer accounts to identify patterns and suggest collection strategies.
- Monitored compliance with federal regulations governing debt collection practices.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Education
Diploma -
Oak Park High School
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Supply Chain Management
Coursera
Skills
- Time management
- Flexibility
- Communication
- Scheduling management
- Process implementation
- Logistics expertise
- Inventory management
- Carrier communication
- Operational support
- Customer relationship management
- Logistics coordination
- Compliance adherence
- Effective communication
Timeline
Operations Coordinator
DHL Supply Chain
07.2024 - Current
Carrier Procurement Specialist
RXO INC
08.2023 - 03.2024
Operations Coordinator
Coyote Logistics
10.2020 - 06.2023
Business Development REPRESENTIVE (SMB)
Coyote Logistics
10.2020 - 06.2023
Client account scheduler
Coyote Logistics
10.2020 - 06.2023
Dispatcher
Coyote Logistics
10.2020 - 06.2023
collector
Credit Acceptance
10.2019 - 10.2020
Diploma -
Oak Park High School
Bachelor of Science - Criminal Justice
Indiana Institute of Technology
Supply Chain Management
Coursera
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