Summary
Overview
Work History
Education
Skills
Zip
State
City
Hobbies and Interests
Timeline
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Nava O'Donnell

Joliet,IL

Summary

Successful at minimizing risk, increasing accuracy, and maximizing revenue with a hands-on style and extensive knowledge of banking operations. Exceptional financial and business knowledge and experience paired with strong relationship-building and team management abilities.

Overview

10
10
years of professional experience

Work History

Banking Center Assistant Manager

Old National Bank
Joliet, IL
01.2023 - Current
  • Monitored and evaluated individual sales and service goals to assist the Banking Center Manager.
  • Scheduled and supervised daily banking center activities, ensuring efficient customer service workflows, compliance with training standards, and prompt resolution of client issues.
  • Collaborated with the Banking Center Manager and Market Service Leader to ensure effective oversight of banking center operations, aligning with bank policies, procedures, and audit standards.
  • Responsible for daily oversight of banking center operations, overseeing scheduling, customer service workflows, training and compliance efforts to resolve client issues.
  • Created a positive team dynamic focused on learning, growth, and performance by facilitating the development of each team member's client service skills and fostering a culture of contribution.
  • Led a proactive banking center team dedicated to delivering tailored guidance and support to clients, ensuring optimal satisfaction with available products and services.

Business Analyst

PENFED CREDIT UNION
Joliet, IL
02.2022 - 08.2022
  • Demonstrated ability to organize and manage large amounts of detailed information, including production of functional and technical specifications
  • Created Broker Concierge structure which consisted of training approach and training program, developed 11 quick reference guides highlighting procedures for the Broker portal
  • Created 500 requirements that resulted in 2367 individual JIRA stories
  • Coordinated QA, UAT, and UCT Testing, leading a group of 13 testers answering questions and coaching throughout the sprint cycle
  • Strategically evolved process to minimize number of customizations to streamline processes.

Production Support Specialist

FAIRWAY WHOLESALE
Lisle, IL
03.2021 - 02.2022
  • Collaborated innovated ideas with stakeholders in identifying and mapping out key business challenges
  • Documented new ongoing enhancements in standard operating procedure ensuring timely execution within budget
  • Launched Company's first Wholesale Broker service desk using Manage Engine software
  • Subject matter expert on workflow and successfully resolved production issues and deficits
  • Managed and supervised daily activities of 5 team members to verify fulfillment of customer service Help desk tickets in timely manner.

Broker Transition Specialist

FAIRWAY WHOLESALE
Lisle, IL
11.2017 - 03.2021
  • Created Company's first “White-Glove” Broker Concierge platform – Transition Channel servicing 47 unique Wholesale Brokerage companies
  • Improved communications between the Broker Partners, Regional Account Managers and Sales Managers to increase production
  • Analyzed feedback from Brokers and Business to identify opportunities of improvement within the process or system
  • Reduced Broker mistakes by training Broker partners in all aspects of initial submission, condition uploading, closing, and funding processes
  • Coordinated Compliance reviews on Broker submission packages and provided guidance when necessary.

Operations Manager

COUNTRYSIDE BANK
Countryside, IL
06.2014 - 11.2017
  • Launched newly created Mortgage lending division in Community Bank setting from its onset with yearly production revenue of zero to over $42 million funding 150 units
  • Managed and facilitated approval and onboarding process of 12 Correspondent investors
  • Established department of 8 teammates leading them in daily operations, enforcing policy and procedures, mentoring, motivating, and training in all aspects of mortgage operations
  • Reduced potential costs to benefit bank by reviewing Vendor relationships on monthly and yearly basis
  • Responsible for drafting and finalizing guidance, policies, and standard operating procedures in accordance with financial management and government regulations.

Education

Joliet Catholic Academy
Joliet, IL

Joliet Junior College
Joliet, IL

Skills

  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Visio
  • MortgageBot
  • Encompass
  • Empower
  • Docusign
  • Docutech
  • Doc Magic
  • Mortgage Lending
  • Operations Manager
  • Loans
  • Processing
  • Closing
  • JIRA
  • AGILE
  • QA
  • UAT
  • UCT
  • SMOKE
  • Regression Testing
  • Audits
  • Subject Matter Expert
  • Help Desk
  • Workflow
  • Customer Service
  • Fulfillment
  • Solutions
  • Training
  • Answering
  • Coaching
  • Mentoring
  • Onboarding
  • Decision Making
  • Fiserv
  • Manage Engine
  • Title Insurance
  • HUD
  • Audit
  • Compliance
  • Business Requirements
  • Templates Management
  • Process Improvement
  • Stakeholder Communication
  • Project Management
  • Business Process Improvement
  • Requirements Gathering

Zip

60431

State

IL

City

Joliet

Hobbies and Interests

ADDITIONAL INFORMATION, Websites, Portfolios, Profiles http://linkedin.com/in/nava-odonnell-2839947

Timeline

Banking Center Assistant Manager

Old National Bank
01.2023 - Current

Business Analyst

PENFED CREDIT UNION
02.2022 - 08.2022

Production Support Specialist

FAIRWAY WHOLESALE
03.2021 - 02.2022

Broker Transition Specialist

FAIRWAY WHOLESALE
11.2017 - 03.2021

Operations Manager

COUNTRYSIDE BANK
06.2014 - 11.2017

Joliet Catholic Academy

Joliet Junior College

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Nava O'Donnell