Navada Brown
Columbus,OH
Summary
Seeking a job where I can make the best use of problem-solving, customer-service and communication skills, and experience in identifying, researching and resolving various technical issues to provide support to end users and increase organization's growth. I Have knowledgeable as Call Center Representative with assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substance Abuse Disorder Screener (SUD)
Lower Lights Christian Health Center
Columbus, Ohio
02.2024 - Current
- Treatment Assistance: Maintains MAT cell phone to process call, schedule patient, coordinate services to engage pt in addiction treatment program
- Refers patients to supportive services to supplement treatment and counseling
- Maintains a collaborative work relationship with all program staff
- Documents completely and clearly in the patient’s EHR chart
- GPRA Screening: Conducts GPRA on-line reporting with all MAT participants involving initial, follow-up and discharge screenings to be conducted in person, phone and/or telehealth
- Utilize systems for tracking all referrals and provider patient panels
- Daily monitoring of providers schedules and contacting patients to ensure follow through with recommended appointment schedule
- Oversees all program stats and data tracking for monthly reports, quality and grant reporting
- Coordination of Care: Initiates and completes initial screenings of MAT patients to determine appropriate program placement
- Communicates to care team in a timely manner regarding patient status
- Informational Input: Maintains all spreadsheets for SOR grant reporting as it relates to this grant funded program
- Oversees patient’s treatment plan for compliance, reassessment of need and coordination with community resources and agencies.
- Developed survey questionnaires for use in pre-screening interviews.
- Tracked participant progress throughout the entire screening process.
- Provided feedback to research team regarding participant demographics or other relevant information gathered during the screening process.
- Scheduled appointments for participants based on availability of research staff and resources.
- Upheld strong customer service standards while completing screenings.
PRN Administrative Clerk
Ohio Hospital For psychiatry
Columbus, Ohio
03.2023 - Current
- Responsible for handling front office receptionist and general administrative duties
- Serves visitors, vendors and other outside guests by greeting, welcoming and directing them appropriately
- Notify facility personnel of visitor's arrival
- Maintain security by following established procedures including monitoring guest logbook and issuing visitor badges, if required
- Keep track of inventory and work with supply vendors to ensure a well-stocked office
- Answer and transfer telephone calls or take messages
- Handle facility inquiries and provide general information
- Sort and deliver incoming mail and send outgoing mail
- Copy, file and update paper and electronic documents
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Performed office automation duties using email, desktop publishing and spreadsheets.
- Coordinated arrangements for ground transportation, flight reservations and lodging.
- Answered inquiries from customers regarding services or products offered by the company.
Nursing Assistant
Select Specialty Hospital
Columbus, Ohio
05.2019 - Current
- Complete daily documentation of all agencies required material and incident reports in accordance with policy and procedures
- Served as a liaison between agency and community in daily activities with patients
- Identified and reported unsafe situations to maintain adherence to safety protocols
- Worked cooperatively with other team members to carry out goals and objectives of clients
- Assisted residents with basic ADL's, monitored and recorded all changes pertaining to patient (s)resident (s) care
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Documented care actions by completing records and logs in medical software system called EPIC
- Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Implemented fall prevention techniques as specified in plan of care.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Documented patient care and progress in medical charts.
- Assisted nurses with wound care and dressing changes.
- Provided emotional support to patients and their families during difficult times.
- Monitored vital signs and reported changes to supervising nurse.
Customer Service Representative
Safelite
Columbus, Ohio
07.2021 - 01.2023
- Answer incoming phone calls and emails from customers, policyholders, insurance agents, and/or auto glass shops
- Locate and source out-of-stock items assessing internal channels to secure required part in timeliest and most cost-effective manner
- Assess needs of callers and resolve concerns quickly or escalate as needed
- Schedule appointments, assist technicians with work order discrepancies, verify insurance coverage information, alter existing scheduled appointments, and answer customer questions
- Respond to all emails regarding existing and scheduled appointments in a professional manner
- Complete all other duties as assigned
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Responded to customer calls and emails to answer questions about products and services
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported fellow representatives through peer coaching initiatives.
File Clerk
Van Buren Shelter
Columbus, Ohio
05.2021 - 07.2021
- Assisted with data entry and administrative support tasks to help meet team goals
- Uploads digital files and data
- Organizes and archives records and documents
- Makes copies of paperwork and distributes as needed
- Retrieves data and files for other departments and personnel
- Uses alphabetical and numerical systems to organize paper and electronic records documents
- Checks paperwork, digital forms, and files, updating or correcting documentation as needed
- Updates filing systems and devices new filing and organizational and storage systems for data and documents as needed
- Creates new files and provides needed information on forms and reports
- Secures and protects privacy of all documents.
- Photocopied scanned, and faxed documents as needed.
- Coded index materials with stamp identification for filing.
- Scanned or read incoming materials to determine classification or filing.
Shipping/Receiving Clerk
Plantation Products Inc/ Green Garden Products
Lockbourne, Ohio
10.2019 - 03.2020
- Determines method of shipment and prepares bills, invoices and other shipping documents
- Receives merchandise - checks and signs delivery slips and assists with unloading as necessary
- Inspects and verifies incoming goods against invoices or other documents, records shortages and rejects damaged goods
- Accepts or returns merchandise according to established company procedures
- Calculates prices according to guidelines, and affixes bar codes, prices, and security tags as necessary
- Maintains internal record-keeping systems
- Advance skills in WMS and inventory control specialist
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Assisted with loading and unloading trucks as needed.
Direct Support Professional
Our Lady of The Wayside
Avon, Ohio
01.2018 - 05.2019
- Worked to improve, enrich and respect lives of individuals with developmental, physical, and mental disabilities
- Developed and implemented behavioral management care plans
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Supervised individuals with their Activities of Daily Life
- Experiences using DME (Durable Medical Equipment) assisting patient with mobility
- Assist house manger on ordering medical equipment for clients when individuals start to decline
- Completed required documentation for caregiver agencies or insurance providers.
- Giving Medicare enough information about client’s Developmental disabilities and Intellectual disabilities to determine what type of medical equipment is needed to assist them with their daily activities
- Getting accurate weights and doctor orders every week on clients after their doctors' appointment to make sure certain clients had accurate right amount of oxygen in their tanks and making sure wheelchairs and any other assistance devices are weight bearing for clients
- Maintained clean, safe, and well-organized patient environment.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Assisted clients with daily personal hygiene and grooming tasks.
- Prepared nutritious meals and assisted with feeding when necessary.
Assistant Aide
Lorain County Board of Developmental Disabilities
Elyria, Ohio
04.2017 - 05.2019
- Preparation and tidying up of classrooms
- Assisting pupils to board and alight from school buses
- Where necessary, travel as an escort during school hours on school buses may be required
- Assistance with clothing, feeding, toileting and general hygiene and being mindful of health and safety needs of the pupil
- Assisting on out-of-school visits, walks, examinations and similar activities
- Developed and implemented care plans for clients
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Managed daily office operations and administrative tasks.
Loom Operator
Dura-Line
Elyria, Ohio
08.2016 - 09.2017
- Assist other associates as required
- Load and maintain the required number of raw materials on reels
- Know and understand the applications of commonly used yarn types
- Maintain winders to ensure tape is winding properly
- Perform all other duties as directed by management
- Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products
- Tidied work area to create and maintain safe working environment on floor
- Labeled and packed yarn on carts to prepare for shipment
- Placed patterns on top of layers of fabric and cut fabric following patterns, using electric or manual knives, cutters or computer numerically controlled cutting devices
- Operated sewing machine to restitch defective seams, sew up holes and replace garment pockets and blanket binding ribbons.
Line Assembler
Quality Blow Molding/ Chapin Custom Molding
Elyria, Ohio
09.2015 - 08.2016
- Set up machinery and prepare equipment to get the line running after a stop
- Monitor all nearby equipment while they're working and stop the line immediately if there is a snag or another problem that could compromise product quality or worker safety
- Maintain an open line of communication with other line workers and supervisors to alert them to potential hazards and assembling issues
- Keep an immediate clean work area and organize throughout every work shift
- Always Adhere to safety standards
- This includes wearing protective gear, such as work boots and safety glasses
- Met daily quotas consistently by always working hard and efficiently with little downtime
- Assembled components with minimal supervision, exceeding expected project milestones
- Read and understood schematics to accurately connect each component.
- Identified defective parts or assemblies during inspection process and notified supervisor immediately.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH01-2024
Skills
- Clerical Support
- Data Communications
- Organize Files
- Advanced Excel Spreadsheet Functions
- Customer Service
- Empathy and Compassionate Care
- Monitoring Fluids
- Direct Patient Care
- Patient Relationship-Building
- Vital Sign Monitoring
- Patient Care and Safety
- Emotional and Social Support
- Patient Mobility Support
- Inbound and Outbound Calling
- Providing Feedback
- Trained in Salesforce
- Confidentiality
- De-Escalation Techniques
- Behavioral analysis
- Customer rapport building
Certification
- CNA
- BLS for Healthcare Workers
- CPR First Aid/CPR Certified Expires 05-0-2024 -BLS (Basic Life Support) Expires 08/2025
Accomplishments
- Addiction Academy certificate
Timeline
Substance Abuse Disorder Screener (SUD)
Lower Lights Christian Health Center
02.2024 - Current
PRN Administrative Clerk
Ohio Hospital For psychiatry
03.2023 - Current
Customer Service Representative
Safelite
07.2021 - 01.2023
File Clerk
Van Buren Shelter
05.2021 - 07.2021
Shipping/Receiving Clerk
Plantation Products Inc/ Green Garden Products
10.2019 - 03.2020
Nursing Assistant
Select Specialty Hospital
05.2019 - Current
Direct Support Professional
Our Lady of The Wayside
01.2018 - 05.2019
Assistant Aide
Lorain County Board of Developmental Disabilities
04.2017 - 05.2019
Loom Operator
Dura-Line
08.2016 - 09.2017
Line Assembler
Quality Blow Molding/ Chapin Custom Molding
09.2015 - 08.2016
Bachelor of Science - Psychology
Cleveland State University
- CNA
- BLS for Healthcare Workers
- CPR First Aid/CPR Certified Expires 05-0-2024 -BLS (Basic Life Support) Expires 08/2025
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