Navahria Catlin
Holland
Summary
Motivated kitchen worker ready to build foundation in food service. Eager to learn all kitchen roles and contribute to team success. Dependable, reliable and hardworking with basic cleaning, sanitizing and stock management skills.
Multi-talented Graphic Design student proficient in job-related software, including InDesign, Adobe Creative Suite and Photoshop. Experienced in creating designs, sample layouts and concepts and generating new ideas with limited direction. Enthusiastic individual accustomed to working in deadline-driven environments. Well-developed verbal and written communication skills paired with excellent project management abilities.
Friendly and reliable Cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dishwasher
Pensacola Christian College Inc.
09.2023 - 12.2023
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall operations by promptly restocking clean dishes and utensils in designated areas.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Adventure Staff, Cabin Leader
Grace Adventures Youth Camp
06.2023 - 08.2023
- Enhanced client satisfaction by designing and executing customized adventure experiences tailored to individual interests and abilities.
- Ensured safety of participants by conducting thorough equipment inspections, risk assessments, and providing clear instructions for all activities.
- Developed positive relationships with clients by creating an inclusive, engaging environment during guided tours.
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures for campers and guests alike.
- Received consistently high ratings from clients on post-adventure feedback surveys, reflecting exceptional guiding skills and customer service abilities.
- Adapted quickly to unforeseen circumstances or changes in weather conditions to minimize disruptions while maximizing enjoyment for campers.
Cashier, Drive Thru Cashier, Food Service
Captain Sundae
09.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cook's Assistant
Grace Adventures Youth Camp
05.2022 - 08.2022
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Monitored food quality and temperature for safe consumption.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Portioned meals according to recipe specifications, limiting kitchen waste.
Customer Service Cashier/Food Service Worker
Big Apple Bagels
05.2021 - 08.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Bachelor of Science - Marketing
Pensacola Christian College
Pensacola, FL05.2027
High School Diploma -
Red C Academy
Holland, MI06.2023
No Degree - Graphic Design
Careerline Tech Center
Holland, MI06.2023
Skills
- Chopping Vegetables
- Table Bussing
- Floor Scrubbing
- Janitorial Duties
- Utensils and Equipment
- Stocking and Replenishing
- Customer Needs Assessments
- Food Preparation and Safety
- Time Management
- Health Code Requirements
- Dishwasher Operation
- Food Safety Oversight
- Guest Satisfaction
- Troubleshooting Skills
- Organizational Strengths
- Safety Awareness
- Child Safety
- Professional Relationships
- Complex Problem-Solving
- Training and Development
- Interactive Communication Skills
- Customer Service Excellence
- Banquet Setup
- Billing and Payment Processing
- Chef Assistance
- Reading Comprehension
- Proactive and Self-Motivated
- Bank Deposits
- Customer Experience
- Guest Inquiries
- Coaching and Training
- Issue Resolution
- Emotional Support
- Public Speaking
- Behavior Management
- Daily Living Skills Instruction
- Brand Promotion
- Program Assistance
- Verbal and Written Communication
- Crew Direction
Certification
Graphic Design A- Careerline Tech Center (OAISD)
Volunteer Experience in Children's ministries, etc.
Pre-School and 1st Grade Volunteer Experience
- Pre-School Volunteering, First Addition Homeschool
- Colleen Ames, Cindy Elder, Monica Boes
- Exercised quick decision making skills to improve the learning environment.
- Prepared children for upcoming lessons and life skills.
- Helped teacher maintain control over class.
- Maintained relationships with children to help.
- Consoled hurting children.
Children's Ministry Volunteer Experience
- Central Kids, Central Wesleyan Church Volunteer/Teacher
- September 2017 - March 2020
- Exercised quick decision making skills to improve the learning environment.
- Instructed teachings, crafts, and playtimes.
- Prepared children for upcoming lessons and life skills.
Food Service Volunteer Experience at Holland Rescue Mission
- HRM Thanksgiving and Christmas 2019-2023- Prepared food for upcoming holidays for the needy.
Grace Adventures and Paradise Ranch Volunteer Experience
- Cook's Assistant, Grace Adventures 2021- 2023
- Allow campers the opportunity to have fun and learn about Jesus by ensuring that their physical needs are met. Assist in the preparation of delicious and nutritious meals and other daily Dining Hall activities.
- Cleaning, Paradise Ranch 2022
- Used cleaning skills to help ministry forward
- Junior Counselor,(Tim Team), Grace Adventures 2022
- Served as the in-cabin leadership alongside a cabin leader for a group of campers for the week. Lead Bible studies, implemented games and activities, have meaningful conversations, have fun, and show kids the love of Jesus.
- Worked with Elementary and Middle School aged campers.
- Junior Counselor,(Tim Team), Grace Adventures 2023
- Served alongside Adventure Staff to implement games and activities, have meaningful conversations, have fun, and show kids the love of Jesus.
- Worked with Middle School and High School aged campers.
Additional Information
- Life Skills
- Adobe XD
- Abodbe Photoshop
- Adobe Illustrator
Languages
Spanish
Limited Working
English
Native or Bilingual
ASL
Professional Working
Timeline
Dishwasher
Pensacola Christian College Inc.
09.2023 - 12.2023
Adventure Staff, Cabin Leader
Grace Adventures Youth Camp
06.2023 - 08.2023
Cashier, Drive Thru Cashier, Food Service
Captain Sundae
09.2022 - 05.2023
Cook's Assistant
Grace Adventures Youth Camp
05.2022 - 08.2022
Customer Service Cashier/Food Service Worker
Big Apple Bagels
05.2021 - 08.2021
Bachelor of Science - Marketing
Pensacola Christian College
High School Diploma -
Red C Academy
No Degree - Graphic Design
Careerline Tech Center
Graphic Design A- Careerline Tech Center (OAISD)
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