Navaneethakrishnan Thiruvenkadam
Morrisville,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Consultant - Projects
HCL America Inc
Durham, NC
12.2022 - Current
- Created detailed design documents outlining new or modified network infrastructure components including Network diagrams(HLD/LLD) with Device Hostname,IP's,Model,Count of devices in Stack,Public IP's,Firewall Diagram, WAN and LAN Design, Traffic flow and IP addressing schema's, Hostname, CMDB details, device addition in Monitoring Tools etc.
- Created BOM based on business requirements
- Consulting Technical relationship managers of the locations/Business to understand the existing logistics availability in the site/location.
- Schedule meetings with the help of Project manager with other platform engineers (Onsite management,Server,Storage and applications etc...) to understand their connectivity requirement (Hardware,Network and security requirement) and head count/ No.of network drops requirement.
- Coordinating with Procurement team to work with Network devices manufacturing vendors to get the devices delivered
- Travel to the site to implement the change if required.
- Designed, configured, and deployed LAN and WAN networks utilizing various routing protocols.
- Analyzed current network performance metrics and developed strategies to optimize utilization levels across the organization's networks.
- Escalation point for business impacting Incidents
- Analyze trends, forecasting and making strategic data driven business decisions
Maintain global operations and processes according to required standards and maintain consistency in the same. - Identified areas of improvement in existing network designs, troubleshooting issues, and implementing solutions.
- Site Surveys for site's readiness to implement the change(Rack, Power and Patch Panels Readiness)
Associate Consultant - Network Lead
HCL Technologies
Chennai, Tamil Nadu
07.2021 - 12.2022
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Monitored assessment of resource usage and task management to maintain budgets.
- Installed software updates and patches on servers as needed.
- Diagnosed and resolved complex technical problems in a timely manner.
- Collaborated with vendors to resolve system issues in a timely manner.
- Coordinated closely with IT staff members to ensure successful deployment of new projects.
- Created detailed reports on network utilization and performance metrics.
- Provided technical support to end users on various network-related topics.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Designed, configured and tested new networks to meet customer requirements.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
Technical Specialist
HCL Technologies
Chennai , Tamilnadu
04.2019 - 06.2021
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- Conducted regular backups of critical server data according to company policy.
- Deployed wireless access points across multiple sites in order to extend the reach of existing networks.
- Performed software patches on servers, switches, routers and other devices as needed.
- Tracked inventory of all networking hardware components including serial numbers and warranty information.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Maintained up-to-date asset management records, recording new procurements, hardware assignments and asset recoveries.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks and voice systems to reduce network connectivity problems.
- Developed documentation for new processes, procedures and standards related to networking operations.
Senior Specialist
HCL Technologies
Chennai, Tamilnadu
03.2018 - 03.2019
- Provided technical support to users experiencing difficulties with their networks.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Reviewed system logs to determine usage levels, bandwidth, performance and system security to target inefficiencies and implement appropriate solutions.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Held primary responsibility for availability and reliability of network infrastructure.
- Replaced faulty or damaged network hardware components to improve performance.
Network Administrator
Wipro Technologies
Bengalaru, Karnataka
08.2016 - 03.2018
- Analyzed network traffic patterns to identify potential problems or areas for improvement.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Updated hardware and software upon availability and supervised network to eliminate bottlenecks.
- Worked closely with end users to solve problems related to hardware and software.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Provided troubleshooting and testing to support network.
Network Engineer
Sequel One Solutions
Bengalaru, Karnataka
05.2015 - 08.2016
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Performed and documented runbook network operations using step-by-step decision trees.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Provided technical support for users experiencing network-related issues.
- Monitored system performance to promote network speed, availability and reliability.
- Configured, maintained, and monitored network equipment such as routers, switches, firewalls, and wireless access points.
Drive Test Engineer
Aarvi Encon Private
Chennai, Tamilnadu
02.2014 - 05.2015
- Analyzed data collected from Drive Tests to identify areas of improvement for network performance and coverage.
- Ensured compliance with safety regulations while performing field work associated with drive testing assignments.
- Validated accuracy of results generated from automated scripts used during drive tests.
- Generated detailed reports from Drive Test results including analysis of KPI's.
- Coordinated routine activities for various test teams, scheduled drive tests and cluster assignments.
- Conducted site surveys prior to initiating any drive testing activity.
- Performed handover tests and stationary throughput tests.
Technical Officer
Enlist Managaement Consultants Private
Chennai, Tamilnadu
03.2013 - 02.2014
- Diagnosed and resolved technical issues related to networks.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Maintained inventory of networking equipment such as routers, switches, cables.
- Troubleshooted connectivity issues between local area networks and wide area networks.
- Managed daily operations of the LAN and WAN environment.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Sri Ramakrishna Institute of Trchnology
Coimbatore04-2011
Skills
- Network Design
- Cisco Switching, Routing , Wireless , BT Diamond IPAM, Riverbed, Cisco Meraki , Palo Alto , Access Points, SDWAN
- Network Performance Analysis
- Technology Upgrades
- Network Hardware and Software Upgrades
- Expansion Projects
- Project Estimate Preparation , BOM
- Performance Improvement
- Technical Troubleshooting
- Change Management
- Network Operations
Languages
English
Full Professional
Tamil
Native/ Bilingual
Certification
- CCNA
- CCNP
- ECSE Design
Accomplishments
- Spot awards
- Best Performer awards from Client and Employer
- Received multiple Promotions in HCL and received an Onsite Opportunity to work in USA through H1B Work VISA.
- Lead a team of 25 highly skilled people in Network Operations.
- Traveled to Multiple countries for Network Design presentation and Implementation
Affiliations
- Traveled to Multiple countries for business meeting with Client in terms of network design solutioning discussion and Implementation.
- Technical Lead - Provided Technical solutions and fix the P1/P2 Incidents. Followed ITIL Procedures.
- People Management - Lead team of 25 highly skilled resources and deliver the customer requests on time.
Timeline
Associate Consultant - Projects
HCL America Inc
12.2022 - Current
Associate Consultant - Network Lead
HCL Technologies
07.2021 - 12.2022
Technical Specialist
HCL Technologies
04.2019 - 06.2021
Senior Specialist
HCL Technologies
03.2018 - 03.2019
Network Administrator
Wipro Technologies
08.2016 - 03.2018
Network Engineer
Sequel One Solutions
05.2015 - 08.2016
Drive Test Engineer
Aarvi Encon Private
02.2014 - 05.2015
Technical Officer
Enlist Managaement Consultants Private
03.2013 - 02.2014
Bachelor of Engineering - Electronics And Communications Engineering
Sri Ramakrishna Institute of Trchnology
- CCNA
- CCNP
- ECSE Design
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