NAVARDO BROWN
San Antonio,USA
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable, honest and professional when working. Work collaboratively with team members and provide excellent customer service.
Experienced with building client relationships and driving revenue. Utilizes strong negotiation skills to close deals effectively. Track record of contributing to team success and adapting to dynamic environments.
Overview
7
7
years of professional experience
Work History
Sales Agent
Texas Global Consulting
10.2024 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Digital Marketing Strategist
Audio Teape LLC
05.2024 - 07.2024
- Recommended pricing strategies based on comprehensive market analysis
- Coordinated focus groups to test new products and gather qualitative data
- Collaborated with marketing teams to design targeted marketing campaigns based on research insights
- Conducted competitor SWOT analyses (Strengths, Weaknesses, Opportunities, Threats) to inform strategic decisions
Manager
Jam Eng
10.2022 - 03.2023
- Delivered store sales and financial objectives, improved restaurant operations and service quality
- Recruited, interviewed, hired and trained staff to company service-oriented values
- Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand
- Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations
- Trained and mentored food service works to achieve maximum team quality and efficiency
Supervisor
Xyz Construction
06.2020 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
HGS - Hinduja Global Solutions
10.2019 - 02.2020
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Answered inbound calls to greet and assist customers with various needs and questions
- Returned customer calls and responded to inquiries and complaints
Server Assistant
Range Steak House
06.2019 - 10.2019
- Delivered food orders from kitchen to customers' tables quickly and correctly
- Served water to guests and refilled beverage glasses throughout sitting
- Backed up servers with pre-bussing tables and retrieving items from kitchen
- Coordinated between front and back of house staff to convey guest requests
Cashier
Six Flags Fiesta Texas
05.2019 - 10.2019
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS and provided correct change
- Answered questions regarding special and seasonal products
Track Attendant
Broadway Grand Prix
05.2018 - 10.2018
- Liaised with emergency services during incidents, ensuring rapid response times
- Handled ticket sales and managed entry points to attractions efficiently
- Conducted regular safety checks on rides and equipment to comply with regulations
- Coordinated with team members to facilitate smooth operation of amusement park sections
- Monitored ride operations to identify and report any malfunctions or safety hazards
- Distributed promotional materials to guests, informing them of upcoming events or offers
Education
Bachelor of Arts - Entertainment Business
Full Sail University
Winter Park, FL05.2025
Certification - Medication Technician
Elite Medical Academy
10.2024
Skills
- Collect data
- Qualitative Research
- Microsoft Office
- Integrated Marketing
- Problem-Solving
- Digital Marketing
- Customer Service
- Google AdWords
- Content Creation
- Graphic Design
- CRM proficiency
- Account management
- Cold calling
- Sales follow-up
Community Service
Jamaica Combine Cadet Force, 2010 - 2016
Timeline
Sales Agent
Texas Global Consulting
10.2024 - Current
Digital Marketing Strategist
Audio Teape LLC
05.2024 - 07.2024
Manager
Jam Eng
10.2022 - 03.2023
Supervisor
Xyz Construction
06.2020 - 04.2022
Customer Service Representative
HGS - Hinduja Global Solutions
10.2019 - 02.2020
Server Assistant
Range Steak House
06.2019 - 10.2019
Cashier
Six Flags Fiesta Texas
05.2019 - 10.2019
Track Attendant
Broadway Grand Prix
05.2018 - 10.2018
Certification - Medication Technician
Elite Medical Academy
Bachelor of Arts - Entertainment Business
Full Sail University
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