Summary
Overview
Work History
Education
Skills
Timeline
Generic

Navarra-Lee Grayson

Bayonne,NJ

Summary

Authorized to work in the US for any employer Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Dedicated [Job Title] accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic style designer with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful [Number]-year career in [Industry] sector. Dynamic successful applying [Skill] and [Skill] in busy business environment.

Overview

7
7
years of professional experience

Work History

Cosmetics Beauty Advisor

Impulse

Clarins Counter Manager

Macy's
10.2022 - Current

Assistant Manager

Morphe
08.2022 - 10.2022
  • Developed and implemented sales strategies by collaborating with the sales team
  • Achieved sales plans on a weekly basis
  • Ensuring guest experience is at high priority and creating a culture of confident colleagues to keep the morale up
  • Recruit and hire talent for the store
  • Lead with a balanced team by dividing the tasks amongst the colleagues
  • Open/ Close the store
  • Handle monies
  • Dedicated and skilled makeup artist
  • Education and training
  • Coaching/feedback

Impulse counter manager

Macy's
08.2021 - 09.2022
  • Developed and implemented sales strategies by collaborating with the sales team
  • Achieved sales plans on a weekly basis
  • Ensuring guest experience is at high priority and creating a culture of confident colleagues to keep the morale up
  • Recruit and hire talent for the store
  • Lead with a balanced team by dividing the tasks amongst the colleagues
  • Open/ Close the store
  • Handle monies
  • Dedicated and skilled makeup artist
  • Operated cash register to accurately complete customer financial transactions.
  • Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Trained, coached and motivated [Number]-person team to achieve personal productivity and company goals and objectives.
  • Performed daily department re-merchandising, price markdowns, and merchandise transfers.
  • Ticketed, arranged and displayed merchandise to promote sales and cleaned shelves, tables and counters.
  • Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Budgeted, audited and balanced cash handlings to secure cash drawer.
  • Engaged with approximately [Number] customers per day by answering questions about services and products offered.
  • Endorsed products by making recommendations and promoting specials, increasing overall sales by [Number]%.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.

Floor Lead

Macy's
06.2017 - 06.2020
  • Makeup consultations and appointments
  • Adding clients to client book
  • Creating memorable experiences
  • Recommended products to clients to meet their needs
  • Planning events
  • Exceeding daily goals
  • Open/Close procedures
  • Sanitizing work areas
  • Cosmetic Holiday

Macy's
11.2018 - 02.2019
  • Streamlined coverage on the floor in order to assist with needs of business
  • Tracking sales with the sales manager to develop leadership and accountability in the department
  • Making sure the clientele percentage was 11% for total beauty
  • Maintained high customer standards while upholding the morale of the team

Shiseido Counter Manager

Macy's
06.2016 - 09.2016
  • Attend Brand school
  • Evaluate client's skin to determine the right products for recommendations
  • Achieved weekly sales goals
  • Implemented events for key days
  • Assisted customers with services offered for and at the counter
  • Demonstrated usage of skincare applications
  • Open/close procedures

Supervisor

Charlotte Russe
09.2014 - 09.2016
  • Developed and implemented sales strategies by collaborating with the sales team
  • Achieved sales plans on a weekly basis
  • Ensuring guest experience is at high priority and creating a culture of confident colleagues to keep the morale up
  • Recruit and hire talent for the store
  • Lead with a balanced team by dividing the tasks amongst the colleagues
  • Open/ Close the store
  • Handle monies

Education

Bachelor of Science - Human Resources Management

Wilmington University
New Castle, DE
01.2023

Associates Degree - undefined

Rockland Community College
2012

Diploma - undefined

Vernon Township Highschool
2010

Skills

  • Customer Service 8 years
  • Management 3 years
  • Makeup Artistry 5 years
  • Proficient in Microsoft office
  • Professional Makeup Knowledge
  • Professional Skincare Knowledge
  • Product Knowledge Educator
  • Strong problem solving and Decision making skills
  • Social Media expert
  • Event Planning
  • Marketing
  • Sales Management
  • Product Demos
  • Time Management
  • Makeup Application
  • Microsoft Word
  • Microsoft Outlook
  • Computer Skills
  • Communications
  • Customer Service
  • Customer Relationship Management
  • Retail Sales
  • Retail Management
  • Team Management
  • Team Building
  • Management
  • Product Development
  • Presentation Skills
  • Merchandising
  • Visual Merchandising
  • Microsoft Office
  • Upselling
  • Business Development
  • Product Management
  • Strategic Planning
  • Application Techniques
  • Till Counting
  • Rewards Programs
  • Skin Condition Diagnosis and Treatment
  • Skin Analysis
  • Skin Types
  • Selling Skills
  • Industry Standards
  • Money Transfer Systems
  • Sales Expertise
  • Customer Consultations
  • Loyalty Programs
  • Return Processing
  • Merchandise Restocking
  • Quality Assurance
  • Product Demonstration
  • New Product Tracking
  • Multitasking and Organization
  • Gift Wrapping
  • Beauty Trends
  • Brand Promotion
  • Makeup and Lashes
  • Sales Coordination
  • Adaptability and Flexibility
  • Sales Contracts
  • Salon Policies and Procedures
  • Event Promotion
  • Operate Cash Register
  • Beauty Routine Advice
  • Grooming Techniques
  • Report Generation
  • Team Collaboration
  • Counter Management
  • Theft Prevention
  • Exceeding Customer Expectations
  • Critical Thinking
  • Trade-In Quotes
  • Information Updates
  • Strong Communication and Interpersonal Skills
  • Site Visits
  • Positive Customer Engagement
  • Returns and Exchanges
  • Cash Counting
  • Effective Customer Communication
  • Meeting Sales Goals
  • Providing Feedback
  • Social Media Platforms
  • Energy and Physical Stamina
  • Flexible Hours
  • Register Opening and Closing
  • Engaging with Diverse Customers
  • Merchandise Alteration Estimates
  • Special Orders
  • Safety and Cleanliness Standards

Timeline

Clarins Counter Manager

Macy's
10.2022 - Current

Assistant Manager

Morphe
08.2022 - 10.2022

Impulse counter manager

Macy's
08.2021 - 09.2022

Macy's
11.2018 - 02.2019

Floor Lead

Macy's
06.2017 - 06.2020

Shiseido Counter Manager

Macy's
06.2016 - 09.2016

Supervisor

Charlotte Russe
09.2014 - 09.2016

Cosmetics Beauty Advisor

Impulse

Bachelor of Science - Human Resources Management

Wilmington University

Associates Degree - undefined

Rockland Community College

Diploma - undefined

Vernon Township Highschool
Navarra-Lee Grayson