Nava Thapa
Mountain Home,AR
Summary
High-performing General Manager with over 5 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Ramada
Mountain Home, AR
10.2021 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
General Manager of Operations
Econolodge Inn And Suites
Mountain Home, AR
03.2021 - 10.2021
- Limited inventory discrepancies by creating online inventory system using Microsoft Excel.
- Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.
- Performed timely and budget-complying project management on multi-faceted issues.
- Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
- Built upon established practice standards to improve operational performance and reduce labor costs.
Sales Manager
Stewart's Shops
East Greenbush, NY
02.2018 - 02.2021
- Created and finalized quotes to complete deals between company, vendors and customers.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Partnered with marketing team to align sales strategy with brand messaging across communication channels.
- Achieved company growth for several consecutive years through market expansion and sales.
- Tracked monthly sales to generate reports for business development planning.
General Manager
Beer Universe
Troy, NY
01.2017 - 11.2017
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
BBA - Business Administration And Management
Purdue University Global
West Lafayette, IN01-2024
High School Diploma -
Columbia High School
East Greenbush, NY07.2017
Some College (No Degree) - Computer Science And Programming
Tec-Smart
Saratoga Springs, NYSome College (No Degree) - Business
Hudson Valley Community College
Troy, NYSkills
- Systems implementation
- Staff training and development
- Cost reduction and containment
- Financial and cash flow analyses
- Process improvement strategies
- Marketing
- Cost reduction strategies
- Management
- Team Building/Leadership
- Business Administration
Languages
English
Professional
Nepali
Professional
Hindi
Professional
Spanish
Elementary
Accomplishments
- Boosted customer satisfaction ratings by 60% in under a year.
- Developed relationships with 12 new clients and typically exceeded sales goals by over 50%.
- Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
- Identified and acquired over 30 high-value new clients for the company.
Timeline
General Manager of Operations
Ramada
10.2021 - Current
General Manager of Operations
Econolodge Inn And Suites
03.2021 - 10.2021
Sales Manager
Stewart's Shops
02.2018 - 02.2021
General Manager
Beer Universe
01.2017 - 11.2017
BBA - Business Administration And Management
Purdue University Global
High School Diploma -
Columbia High School
Some College (No Degree) - Computer Science And Programming
Tec-Smart
Some College (No Degree) - Business
Hudson Valley Community College
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