Navdeep Kaur
Kent,WA
Summary
to use my skills and abilities to succeed in my position and be an asset to my Employer
Caring individual dedicated to providing top level care for patients and support of medical professionals. Stay calm in stressful situations with goal-oriented mindset and proven history of behavior. Knowledgeable about special patients and treatments.
Overview
11
11
years of professional experience
Work History
Social Worker Intern
true north therapy LLC
, WA
02.2024 - Current
- Assisted case managers with tracking client progress, developing treatment plans, and providing follow-up support.
- Attended weekly team meetings with supervisors to discuss cases and review best practices.
- Facilitated group sessions on topics such as parenting skills, anger management, life skills, and stress reduction.
- Maintained accurate records of all client interactions in accordance with professional standards of practice.
- Assessed safety risks in homes of clients who had been victims of abuse or neglect.
- Participated in workshops and trainings related to social work ethics and best practices.
Customer Service Agent
Southwest Airlines
SEATAC, WA
07.2023 - Current
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Identified opportunities to improve customer service processes and procedures.
- Created reports detailing customer interactions for management review.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Agent
Qatar Airways
Seattle, WA
01.2022 - 05.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed high-volume of inbound and outbound customers.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Mentored new employees on procedures and policies to maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided product information to customers in a timely manner.
Behavioral Technician
Foothills Medical Centre
Kent, WA
01.2021 - 08.2021
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- Participated in professional development activities such as trainings or workshops related to ABA therapies.
- Created multidisciplinary treatment plans for patients with other service providers and professionals.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
Behavior Technician
Health Staffing
Bellevue , WA
02.2019 - 01.2021
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Developed individualized treatment plans for each client that included goals and objectives.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Collaborated with families to provide support strategies for home-based interventions.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
Behavior Aide
Point Quest Pediatric Therapies
Sacramento, CA
01.2017 - 12.2018
- Collaborated with other staff members and parents to ensure successful implementation of IEPs.
- Participated in team meetings to discuss strategies for addressing challenging behaviors.
- Created a safe learning environment by monitoring classrooms and intervening when needed.
- Implemented evidence-based practices such as Applied Behavioral Analysis.
- Communicated regularly with teachers, administrators, parents, and other professionals regarding student progress.
- They assigned me school under age 3-5 years old.
- Assisted in the development of behavior intervention plans for students with special needs.
Behavior Technician
Kadiant
Stockton, CA
03.2016 - 07.2017
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Developed individualized treatment plans for each client that included goals and objectives.
- Collaborated with families to provide support strategies for home-based interventions.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Planned and implemented individualized interventions as part of behavior treatment plans.
Manager
Carmichael Food Mart
Carmichael, CA
12.2012 - 07.2013
- Managed office documentation
- Provided excellent customer service to customers,
- Inventory control, ordering, sales, advertising, banking, administration
- Performed faxing, photocopying and filing duties
- Trained new hires
- Prepared profit and loss reports, prepared tax returns (State and Federal)
- Resolve the issue with irritate Customer
Education
Master of Science - SOICAL WORK
Grand Canyon University
Phoenix, AZ07.2025
Bachelor of Science - Psychology
Washington State University
Pullman, WA07.2023
Master of Science - Criminal Justice
Consunmes River CollegePsychologySacramento City College
2021
Master of Science - Liberal Arts and Social Behavior
Sacramento City College
05.2021
High School -
Sheldon High School
05.2014
Skills
- KNOWLEDGE, SKILL & ABILITIES:
- Work well without supervision
- Bilingual English/Punjabi/Hindi with the ability to translate
- Ability to prioritize and remain focused on the essence of an issue
- Excellent with customer support services
- Skilled at learning new concepts quickly while working well under pressure
- Ability to exercise good tact and judgment
- Excellent supervisory, leadership and customer services skills
- Advance in Excel, Work, PowerPoint, and Outlook, Basic knowledge of computer program
- Diapering and toileting support
- Positive reinforcement strategies
- Treatment plans
- Behavioral analysis
- Positive reinforcement
- Behavioral support
- Data collection
- Behavior management
- Team building
- Organizational skills
- Data management
- Relevant Courses
- Economics Business Communication
- Business Mathematics Managerial Accounting Computerized Accounting
- Problem Resolution
- Inbound Customer Service
- File Management
- Documentation and Reporting
Additional Information
- Willing to relocate: Anywhere
- Correction officer training, I had 2 months CO training where I learn about how mange different situations like how to protect yourself and others.
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Social Worker Intern
true north therapy LLC
02.2024 - Current
Customer Service Agent
Southwest Airlines
07.2023 - Current
Customer Service Agent
Qatar Airways
01.2022 - 05.2023
Behavioral Technician
Foothills Medical Centre
01.2021 - 08.2021
Behavior Technician
Health Staffing
02.2019 - 01.2021
Behavior Aide
Point Quest Pediatric Therapies
01.2017 - 12.2018
Behavior Technician
Kadiant
03.2016 - 07.2017
Manager
Carmichael Food Mart
12.2012 - 07.2013
Master of Science - SOICAL WORK
Grand Canyon University
Bachelor of Science - Psychology
Washington State University
Master of Science - Criminal Justice
Consunmes River CollegePsychologySacramento City College
Master of Science - Liberal Arts and Social Behavior
Sacramento City College
High School -
Sheldon High School
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