Navdeep Gill
Modesto,CA
Summary
Detail-oriented Assistant Manager offers more than 4-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Creekside Liquor
Waterford & Oakdale
05.2019 - Current
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Assisted in the development of company policies regarding wages, working conditions and equal opportunity employment.
Patient Administration
United States Army
Oxnard, CA
10.2017 - Current
- Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
- Maintained patient records in accordance with HIPAA regulations including data entry of patient information into the electronic medical record system.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Developed and implemented policies and procedures related to patient administration activities.
- Created reports summarizing patient visits and other administrative metrics for leadership review.
- Monitored daily operations of the department ensuring compliance with established standards of care.
- Participated in meetings with internal departments discussing topics related to patient administration processes and procedures.
- Explained policies, procedures and services to patients.
Cashier
Creekside Liquor
Waterford
02.2018 - 05.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
BS. Business Administration -
CALIFORNIA POLYTECHNIC UNIVERSITY OF CALIFORNIA, POMONA
Pomona, CA12.2022
Skills
- Risk and cost management
- Budget Management
- Excel
- Management
- Employee Relation
- Leadership Skills
- Problems Solve
- Customer Service
- Performance Monitoring
- Scheduling
- Communication
- Skills Management
- Employee Scheduling
- Cost Reduction
- Operations Management
- Recruiting and Interviewing
- Employee Performance Evaluations
- Staff Development
- Business Development
- Customer Relationship Management (CRM)
- Employee Performance Evaluation
- Policy Administration
- Business Planning
- Training and Development
Volunteer Experience
Coordinated with the team to create a well ordered process for the patients., Established a policy with team members to distribute work load evenly., Implemented changes which helped documenting patients process faster by 5-10%., Managed workload of three different clinics to help improve patient care., Communicated with the hospital to expand patient care facilities., Coordinate trainings with the officer's to deliver to rest of the team., Build trainings for the team to expand their knowledge regarding the mission., Organize activities for team training, increases overall success rate by 30%., Build PowerPoints for team leader to demonstrate data regarding teams success rate., One-on-one patient interaction., Patient room rounds., Family assistance, Help Desk, Patient care areas., Management of Patient files
Timeline
Assistant Manager
Creekside Liquor
05.2019 - Current
Cashier
Creekside Liquor
02.2018 - 05.2019
Patient Administration
United States Army
10.2017 - Current
BS. Business Administration -
CALIFORNIA POLYTECHNIC UNIVERSITY OF CALIFORNIA, POMONA
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