Summary
Overview
Work History
Education
Skills
Small Business Owner
Languages
Timeline
Generic

Naveah Freitas

Tempe,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server/Head Hostess

Perko's Cafe
02.2018 - 08.2024
  • Successfully managed 5 hostesses at any given time by assigning tasks, and clear instruction
  • Ensured that both restaurant and customers standards are met
  • Formally trained new hires on menu items, computer systems, and company standards
  • Served breakfast, lunch, and dinner to 50-100 customers per shift
  • Memorized over 30 menu items in order to give recommendations to guests
  • Optimized workflow by maintaining a clean organized work space.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Server/Cocktail Server

Rustler's Rooste
09.2023 - 06.2024
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Front Desk/ Sales Representative

Fitness 19
08.2021 - 12.2021
  • Provided friendly customer service with a smile
  • Offered clear and precise instruction over the phone.
  • Assisted clients in operating gym equipment
  • Sold memberships to more than 50 clients within a three-month period.
  • Fostered a positive work atmosphere through effective communication skills both in-person and via electronic correspondence among team members.
  • Strengthened team communication by attending daily briefings and sharing relevant information about guest needs or special requests.

Education

Associate of Arts - Communications

Grand Canyon University
Phoenix, AZ
12.2024

Associate of Arts - Communications

Santa Barbara City College
Santa Barbara, CA
05.2023

Diploma -

Fred C. Beyer High School
Modesto, CA
05.2020

Skills

  • Greeting guest
  • Serving customers with a smile
  • Exceptional customer service
  • Operating cash register
  • Table setting
  • Enters orders quickly and efficiently
  • People skills
  • Cash Handling
  • Guest Engagement
  • Memory retention

Small Business Owner

Spray Tan Certification- Bronzed Babes, Finding a love for something I am very passionate about like sun-less tanning has been such a wonderful journey thus far.

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Server/Cocktail Server

Rustler's Rooste
09.2023 - 06.2024

Front Desk/ Sales Representative

Fitness 19
08.2021 - 12.2021

Server/Head Hostess

Perko's Cafe
02.2018 - 08.2024

Associate of Arts - Communications

Grand Canyon University

Associate of Arts - Communications

Santa Barbara City College

Diploma -

Fred C. Beyer High School

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Naveah Freitas