Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naveda Nichol

Nashville,TN

Summary

Dynamic professional with extensive experience in customer service and cash handling at Aimbridge Hospitality. Proven ability to enhance sales through effective upselling and product knowledge. Recognized for maintaining organized environments and delivering exceptional service, ensuring customer satisfaction and loyalty in fast-paced settings. Skilled in POS operation and team training.

Overview

4
4
years of professional experience

Work History

Cashier/Barista

Aimbridge Hospitality
Nashville, TN
10.2023 - Current
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Ensured compliance with all safety regulations within the store environment.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Followed company security procedures for handling large sums of money.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Stocked shelves with merchandise when needed.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Discounted purchases by scanning and redeeming coupons.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Counted and balanced cashier drawers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Maintained work area and kept cash drawer organized.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Mini Bar Attendant

JW Marriott
Nashville, TN
10.2021 - 08.2023
  • Performed daily opening and closing procedures according to established guidelines.
  • Organized supplies for use based on expected customer needs.
  • Discarded expired products according to company policies.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted guests and provided them with information about the mini bar services.

Bartender

Jolly Beach Resort & Spa
Antigua
11.2020 - 05.2021
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Cleansed glasses with sanitizing solution after each use.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Effectively multitasked within fast-paced environment.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted guests with friendliness and professionalism.
  • Performed opening and closing duties including restocking supplies.

Education

High School Diploma -

All Saints Secondary School
Antigua And Barbuda
07-2021

Skills

  • Point of sale operation
  • Cash handling
  • Customer service
  • Stock management
  • Product knowledge
  • Sales promotion
  • Organization skills
  • Effective customer upselling
  • Store merchandise stocking
  • Credit and cash transactions
  • Cash management

Timeline

Cashier/Barista

Aimbridge Hospitality
10.2023 - Current

Mini Bar Attendant

JW Marriott
10.2021 - 08.2023

Bartender

Jolly Beach Resort & Spa
11.2020 - 05.2021

High School Diploma -

All Saints Secondary School

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