NAVEED TAJ
Brooklyn,NY
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
16
16
years of professional experience
Work History
Manager
Gourmet Restaurant
Brooklyn, NY
10.2023 - Current
- Conducted performance reviews for team members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with industry regulations and company policies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed market trends and competitor activity to inform business strategy.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed recruitment, hiring, and training of new staff members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Supervisor
Maroof International Hospital
Islamabad,Pakistan, Islamabad,Pakistan
11.2018 - 09.2024
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Coordinated patient appointments and maintained appointment schedule.
- Facilitated communication between patients, families and healthcare providers.
Administrative Assistant
University Town Islamabad
Islamabad,Pakistan, Islamabad,Pakistan
05.2009 - 01.2010
- Developed and maintained filing systems for confidential documents and records.
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
Education
Bachelor of Arts - Diploma Human Resource Management
Allama Iqbal Open University, Islamabad Pakistan
Islamabad,Pakistan02-2020
Master of Science - Pakistan Studies
Allama Iqbal Open University, Islamabad Pakistan
Islamabad, Pakistan04-2015
Bachelor of Arts -
Punjab University , Lahore Pakistan
Lahore Pakistan07-2010
Associate of Arts - Arts
Government Islamia College Civil Lines, Lahore Pak
Lahore, Pakistan08-2007
High School Diploma -
Trust Model Public High School, Lahore
Lahore, Pakistan02-2005
Skills
- Memo preparation
- Filing
- Mail handling
- Records retrieval
- Meeting planning
- Check processing
- Bookkeeping
- Reception oversight
- Letter preparation
- Spreadsheets
- Office administration
- Patient care and education
- Appointment scheduling
- Electronic records management
- Resource management
- Insurance verification
- Medical record requests
- Inventory oversight
- Training and mentoring
- Operations management
- Strong leadership
- Hygiene standards
- Hospitality management
- Team motivation
- Menu development
- Restaurant operations management
- Passion for customer satisfaction
- Recruitment
- Purchasing and cost control
- Food service background
Languages
English
Professional
Urdu
Professional
Punjabi
Professional
Pashto
Limited
Timeline
Manager
Gourmet Restaurant
10.2023 - Current
Supervisor
Maroof International Hospital
11.2018 - 09.2024
Administrative Assistant
University Town Islamabad
05.2009 - 01.2010
Bachelor of Arts - Diploma Human Resource Management
Allama Iqbal Open University, Islamabad Pakistan
Master of Science - Pakistan Studies
Allama Iqbal Open University, Islamabad Pakistan
Bachelor of Arts -
Punjab University , Lahore Pakistan
Associate of Arts - Arts
Government Islamia College Civil Lines, Lahore Pak
High School Diploma -
Trust Model Public High School, Lahore
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