Citrix/Anthology
Naveed Azim
Student Financial Services Analyst
Reno,NV
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Student Financial Services Analyst
Unitek College
Reno, United States
08.2022 - Current
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- In charge of third-party billing for over 20+ campuses across Utah, Nevada, and California
- Identified clear connections between policies guidelines and business results to eliminate or reduce confusion and help employees achieve goals.
- Enhanced interfaces to promote better functionality for users.
- Queried databases for information needed for report processing.
- Gathered, organized and input information into digital database.
- Processed Title IV refunds, disbursements, and rosters for the company.
Business Office Coordinator
Unitek College
Reno, NV
02.2021 - 08.2022
- Developed correspondence letters, memos, and emails.
- Utilized company's accounting systems to review reports and prepare assessments.
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Front Desk Receptionist
Unitek College
Reno, United States
02.2020 - 02.2021
- Resolved customer issues quickly and notified campus director immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Concierge Representative
First Services Residential
Reno, United States
08.2016 - 02.2020
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Rack Room Agent
Grand Sierra Resort And Casino
Reno, United States
10.2015 - 08.2016
- Monitored multiple databases to ensure efficient workflow for the front desk and call center.
- Maintained a by the hour list of hotel inventory, updated payments, and complaints.
- Planned and executed multiple documents including over-credit and hanging balance reports.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Education
Bachelor of Arts - Business
University of Nevada - Reno
Reno, NV 05.2001 -
High School Diploma -
Mcqueen High School
Reno 08.2009 - 06.2013
Skills
Statistic analysis
undefinedAccomplishments
- Developed an automated notification system for current and past due students across all 24 campuses.
- Used Microsoft Excel and Word to develop compliance tracking and training for the accounting, fiscal, and business office departments.
Software
As400
MS Office (Entire Suite)
Google Suite
Timeline
Student Financial Services Analyst
Unitek College
08.2022 - Current
Business Office Coordinator
Unitek College
02.2021 - 08.2022
Front Desk Receptionist
Unitek College
02.2020 - 02.2021
Concierge Representative
First Services Residential
08.2016 - 02.2020
Rack Room Agent
Grand Sierra Resort And Casino
10.2015 - 08.2016
High School Diploma -
Mcqueen High School
08.2009 - 06.2013
Bachelor of Arts - Business
University of Nevada - Reno
05.2001 -
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